TeleSign incident

Operator Alert - Mexico (MX) - ATT (Iusacell&Unefon&Nextel) (334/01;010;04;040;05;050;09;090;07;070;080)

Minor Resolved View vendor source →

TeleSign experienced a minor incident on September 5, 2026 affecting Mexico, lasting 6h 20m. The incident has been resolved; the full update timeline is below.

Started
Sep 05, 2026, 12:08 PM UTC
Resolved
Sep 05, 2026, 06:28 PM UTC
Duration
6h 20m
Detected by Pingoru
Sep 05, 2026, 12:08 PM UTC

Affected components

Mexico

Update timeline

  1. investigating Sep 05, 2026, 12:08 PM UTC

    Start Time: 5:05 AM PDT - 09/05/26 End Time: Ongoing We received notification that ATT (Iusacell&Unefon&Nextel) (334/01;010;04;040;05;050;09;090;07;070;080) from Mexico (MX) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

  2. resolved Sep 05, 2026, 06:28 PM UTC

    Start Time: 5:05 AM PDT - 09/05/26 End Time: 10:28 AM PDT - 09/05/26 We received notification that the network issues previously reported by ATT (Iusacell&Unefon&Nextel) (334/01;010;04;040;05;050;09;090;07;070;080) from Mexico (MX) have been resolved. ATT (Iusacell&Unefon&Nextel) (334/01;010;04;040;05;050;09;090;07;070;080) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01231829