TeleSign incident

Operator Service Alert - Mexico (MX) - ATT (Iusacell&Unefon&Nextel) (334/01;010;04;040;05;050;09;090;07;070;080) - Quality degradation

Minor Resolved View vendor source →

TeleSign experienced a minor incident on September 6, 2026 affecting Mexico, lasting 13h 58m. The incident has been resolved; the full update timeline is below.

Started
Sep 06, 2026, 05:52 AM UTC
Resolved
Sep 06, 2026, 07:51 PM UTC
Duration
13h 58m
Detected by Pingoru
Sep 06, 2026, 05:52 AM UTC

Affected components

Mexico

Update timeline

  1. investigating Sep 06, 2026, 05:52 AM UTC

    Issue: Operator - ATT (Iusacell&Unefon&Nextel) Quality degradation Start Time: 7:50 PM PDT - 09/05/26 End Time: Ongoing Summary: We received notification that ATT (Iusacell&Unefon&Nextel) from Mexico (MX) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. Telesign is engaged with the operators for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact [email protected].

  2. resolved Sep 06, 2026, 07:51 PM UTC

    Start Time: 7:50 PM PDT - 09/05/26 End Time: 10:36 AM PDT - 09/06/26 We received notification that the network issues previously reported by ATT (Iusacell&Unefon&Nextel) (334/01;010;04;040;05;050;09;090;07;070;080) from Mexico (MX) have been resolved. ATT (Iusacell&Unefon&Nextel) (334/01;010;04;040;05;050;09;090;07;070;080)end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.