TeleSign incident

Operator Service Alert - China (CN) - China Mobile (460/00;02;07;28;04;08) - 9/5/26

TeleSign experienced a minor incident on September 5, 2026 affecting China, lasting 3h 27m. The incident has been resolved; the full update timeline is below.

Started: Sep 05, 2026, 04:13 PM UTC
Resolved: Sep 05, 2026, 07:40 PM UTC
Duration: 3h 27m
Detected by Pingoru: Sep 05, 2026, 04:13 PM UTC

Affected components

China

Update timeline

investigating Sep 05, 2026, 04:13 PM UTC

Issue: Operator - China (CN) - China Mobile (460/00;02;07;28;04;08) Quality degradation Start Time: 09:00 AM PDT - 9/5/26 Summary: We received notification that China Mobile (460/00;02;07;28;04;08) fromChina (CN) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. Telesign is engaged with the operators for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact [email protected].
resolved Sep 05, 2026, 07:40 PM UTC

Start Time: 09:00 AM PDT - 9/5/26 End Time: 11:10 AM PDT - 9/5/26 We received notification that the network issues previously reported by China Mobile (460/00;02;07;28;04;08) from China (CN) have been resolved. China Mobile (460/00;02;07;28;04;08) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01231883