Tebra Outage History

Service Disruption: We’re currently experiencing an issue impacting our Support team’s ability to receive and manage phone calls. Our team is actively monitoring the situation and working to restore normal service as quickly as possible. If you need support, please use the Customer Portal to submit a case or respond to an existing case. We’ll provide updates as more information becomes available. Thank you for your patience while we work through this issue.

We are investigating an issue where some users are experiencing issues with latency or errors when trying to log in. Our engineering team is actively working on providing solution as soon a possible. We apologize for any impact this causes to your business and will keep you updated on our progress. Thank you for your understanding.

We are currently investigating an issue where users are experiencing intermittent log in error and/or Opening Clinical Notes Our engineering team is actively working on providing solution as soon a possible. We apologize for any impact this causes to your business and will keep you updated on our progress. Thank you for your understanding.

Clinical Notes are now accessible, however we are still seeing latency upon opening.

We are investigating an issue where users are not able to log in. Our engineering team is actively working on providing solution as soon a possible. We apologize for any impact this causes to your business and will keep you updated on our progress. Thank you for your understanding.

We are investigating an issue where users are experiencing latency when accessing Notes and/or being kicked out of the application. Our engineering team is actively working on providing solution as soon a possible. We apologize for any impact this causes to your business and will keep you updated on our progress. Thank you for your understanding.

We have identified the issue and have made updates to stabilize the application. We will continue to monitor the system. Thank you for your continued patience.

We are investigating an issue where users are encountering Latency and/or Errors when accessing Medications as well as Clinical Notes. Our engineering team is actively working on providing solution as soon a possible. We apologize for any impact this causes to your business and will keep you updated on our progress. Thank you for your understanding.

We are investigating an issue with Message Center users experiencing latency or not loading. Our engineering team is actively working on providing solution as soon a possible. We apologize for any impact this causes to your business and will keep you updated on our progress. Thank you for your understanding.

We are continuing to investigate this issue.

We are continuing to investigate the issue. Recommendation in the meantime is to log out of the current session then logging back in.

We are investigating an issue where users are seeing a large amount of messages within the Message Center. Our engineering team is actively working on providing solution as soon a possible. We apologize for any impact this causes to your business and will keep you updated on our progress. Thank you for your understanding.

Tebra's Code check services vendor is currently experiencing a service interruption which is impacting users from utilizing the Code Check services. A message indicates Codes are invalid or Expired. Users have the ability to bypass the warning and Approve the Encounter. We're working closely with our partner to get this resolved as soon as possible. We apologize for any impact this causes to your business and will keep you updated on our progress. Thank you for your understanding.

We are investigating an issue where some users experienced latency or incomplete loading of the Calendar. Services appear to have returned to baseline. Our engineering team is actively looking into the cause. We apologize for any impact this causes to your business and will keep you updated on our progress. Thank you for your understanding.

We are investigating an issue where the Medication list is not in the correct sort order. Our engineering team is actively working on providing solution as soon a possible. We apologize for any impact this causes to your business and will keep you updated on our progress. Thank you for your understanding.

We are investigating an issue where users are not able to access Patient Notes. Our engineering team is actively working on providing solution as soon a possible. We apologize for any impact this causes to your business and will keep you updated on our progress. Thank you for your understanding.

We are investigating an issue where users are seeing an error when trying to log into web app and/or the modules not completely displaying. Our engineering team is actively working on providing solution as soon a possible. We apologize for any impact this causes to your business and will keep you updated on our progress. Thank you for your understanding.

We are investigating an issue where users are not able to access the PM and/or Web App Our engineering team is actively working on providing solution as soon a possible. We apologize for any impact this causes to your business and will keep you updated on our progress. Thank you for your understanding.

We are investigating an issue where users are reporting seeing a Lock icon when viewing Patient Notes. Our engineering team is actively working on providing solution as soon a possible. We apologize for any impact this causes to your business and will keep you updated on our progress. Thank you for your understanding.

We are investigating an issue where users are experiencing intermittent workflow errors when using the Web app. Our engineering team is actively working on providing solution as soon a possible. We apologize for any impact this causes to your business and will keep you updated on our progress. Thank you for your understanding.

Our Google Cloud Provider is currently experiencing an issue in one of their data centers, which is causing increased latency across some services hosted within that facility. We want to note that our infrastructure is deployed across multiple data centers to ensure redundancy and high availability. Currently, only a subset of services within the affected data center are affected. Our engineering team is actively monitoring the situation and working with our Cloud Provider to mitigate the impact. We will provide updates as more information becomes available.

Tebra's EPCS vendor is currently experiencing a service interruption which is impacting providers from completing eRx orders. We're working closely with our partner to get this resolved as soon as possible. We apologize for any impact this causes to your business and will keep you updated on our progress. Thank you for your understanding.

Tebra's Code check service vendor is currently experiencing a service interruption which is impacting users when trying to approve Encounters. A message indicates Codes are invalid or Expired. We're working closely with our partner to get this resolved as soon as possible. We apologize for any impact this causes to your business and will keep you updated on our progress. Thank you for your understanding.

We are investigating an issue where phishing emails are being sent causing our service provider to pause the services. Affected services: - Patient portal invite email - Manual telehealth link email Our engineering team is actively working on providing solution as soon a possible. We apologize for any impact this causes to your business and will keep you updated on our progress. Thank you for your understanding.

Tebra's e-Labs vendor Ellkay is currently experiencing a service interruption which is impacting our providers' ability to fill new e-lab orders. A error page is displayed when a new e-lab order is started. We're working closely with our partner to get this resolved as soon as possible. We apologize for any impact this causes to your business and will keep you updated on our progress. Thank you for your understanding.

We are investigating an issue where users are unable to select the Stop recording button when using AI Notes. Our engineering team is actively working on providing solution as soon a possible. We apologize for any impact this causes to your business and will keep you updated on our progress. Thank you for your understanding.

We are actively working with the service provider in order to mitigate this issue. We are advising users not use AI notes until we are able to resolve this issue. There is potential the AI session may not record properly. We sincerely apologize for this experience.

We are investigating an issue where users are not able to log into the Web app. Receiving error "Login Failed. Check your information and try again." Our engineering team is actively working on providing solution as soon a possible. We apologize for any impact this causes to your business and will keep you updated on our progress. Thank you for your understanding.

We are investigating an issue where users encounter an error when trying to use the Patient search field within the Web application. Our engineering team is actively working on providing solution as soon a possible. We apologize for any impact this causes to your business and will keep you updated on our progress. Thank you for your understanding.