Tebra incident

Issue preventing Message Center Emails from processing.

Minor Resolved View vendor source →

Tebra experienced a minor incident on September 16, 2025 affecting Platform and Clinical (EHR), lasting 1h 39m. The incident has been resolved; the full update timeline is below.

Started
Sep 16, 2025, 05:40 PM UTC
Resolved
Sep 16, 2025, 07:20 PM UTC
Duration
1h 39m
Detected by Pingoru
Sep 16, 2025, 05:40 PM UTC

Affected components

PlatformClinical (EHR)

Update timeline

  1. investigating Sep 16, 2025, 05:40 PM UTC

    We are investigating an issue where phishing emails are being sent causing our service provider to pause the services. Affected services: - Patient portal invite email - Manual telehealth link email Our engineering team is actively working on providing solution as soon a possible. We apologize for any impact this causes to your business and will keep you updated on our progress. Thank you for your understanding.

  2. monitoring Sep 16, 2025, 06:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 16, 2025, 07:20 PM UTC

    This incident has been resolved.