Tebra incident

We are currently investigating an issue where users are encountering Latency and/or Errors when accessing Medications as well as Clinical Notes

Minor Resolved View vendor source →

Tebra experienced a minor incident on July 20, 2026 affecting Platform and Clinical (EHR), lasting 1h 9m. The incident has been resolved; the full update timeline is below.

Started
Jul 20, 2026, 03:34 PM UTC
Resolved
Jul 20, 2026, 04:43 PM UTC
Duration
1h 9m
Detected by Pingoru
Jul 20, 2026, 03:34 PM UTC

Affected components

PlatformClinical (EHR)

Update timeline

  1. investigating Jul 20, 2026, 03:34 PM UTC

    We are investigating an issue where users are encountering Latency and/or Errors when accessing Medications as well as Clinical Notes. Our engineering team is actively working on providing solution as soon a possible. We apologize for any impact this causes to your business and will keep you updated on our progress. Thank you for your understanding.

  2. resolved Jul 20, 2026, 04:43 PM UTC

    This incident has been resolved.