Tebra incident

Global AWS outage is causing service interruptions with various vendors.

Minor Resolved View vendor source →

Tebra experienced a minor incident on October 20, 2025 affecting Platform and Clinical (EHR), lasting 8h 38m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 04:06 PM UTC
Resolved
Oct 21, 2025, 12:45 AM UTC
Duration
8h 38m
Detected by Pingoru
Oct 20, 2025, 04:06 PM UTC

Affected components

PlatformClinical (EHR)

Update timeline

  1. investigating Oct 20, 2025, 04:06 PM UTC

    Tebra's EPCS vendor is currently experiencing a service interruption which is impacting providers from completing eRx orders. We're working closely with our partner to get this resolved as soon as possible. We apologize for any impact this causes to your business and will keep you updated on our progress. Thank you for your understanding.

  2. resolved Oct 21, 2025, 12:45 AM UTC

    This incident has been resolved.