Tebra incident
Claim Status Reports Update for TriZetto Submissions
Tebra experienced a notice incident on August 14, 2025 affecting Billing (PM), lasting 20h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Aug 14, 2025, 08:53 PM UTC
We want to inform you about an issue affecting Claim Status Reports (CSRs) for TriZetto submissions. While some reports are processing as expected, others are delayed due to a backlog our partner is currently addressing. Rest assured, your claims have been submitted successfully, and there’s no action required on your part. To prevent further delays, please avoid resubmitting claims at this time. Our team is actively working with our partner to resolve the backlog as quickly as possible and identify the root cause to prevent future disruptions. We anticipate sharing an update within the next 24 hours to keep you informed. We value your trust and appreciate your patience as we work through this.
- resolved Aug 15, 2025, 05:11 PM UTC
The backlog of Claim Status Reports (CSRs) for TriZetto submissions has been fully resolved. All delayed reports have been processed, and new reports are now generating as expected. Electronic claims submitted in the last 24 hours should display a clearinghouse tracking number. We appreciate your patience during this process and are pleased to confirm that everything is operating smoothly once again.