Tebra incident

We are currently investigating an issue regarding intermittent latency when using the Web application

Minor Resolved View vendor source →

Tebra experienced a minor incident on July 22, 2026 affecting Platform and Clinical (EHR), lasting 3h 43m. The incident has been resolved; the full update timeline is below.

Started
Jul 22, 2026, 03:45 PM UTC
Resolved
Jul 22, 2026, 07:29 PM UTC
Duration
3h 43m
Detected by Pingoru
Jul 22, 2026, 03:45 PM UTC

Affected components

PlatformClinical (EHR)

Update timeline

  1. investigating Jul 22, 2026, 03:45 PM UTC

    We are investigating an issue where users are experiencing latency when accessing Notes and/or being kicked out of the application. Our engineering team is actively working on providing solution as soon a possible. We apologize for any impact this causes to your business and will keep you updated on our progress. Thank you for your understanding.

  2. investigating Jul 22, 2026, 06:52 PM UTC

    We have identified the issue and have made updates to stabilize the application. We will continue to monitor the system. Thank you for your continued patience.

  3. resolved Jul 22, 2026, 07:29 PM UTC

    This incident has been resolved.