Tebra incident

Users utilizing AI Notes are unable to stop the recording session.

Minor Resolved View vendor source →

Tebra experienced a minor incident on August 18, 2025 affecting Clinical (EHR), lasting 53m. The incident has been resolved; the full update timeline is below.

Started
Aug 18, 2025, 04:59 PM UTC
Resolved
Aug 18, 2025, 05:53 PM UTC
Duration
53m
Detected by Pingoru
Aug 18, 2025, 04:59 PM UTC

Affected components

Clinical (EHR)

Update timeline

  1. investigating Aug 18, 2025, 04:59 PM UTC

    We are investigating an issue where users are unable to select the Stop recording button when using AI Notes. Our engineering team is actively working on providing solution as soon a possible. We apologize for any impact this causes to your business and will keep you updated on our progress. Thank you for your understanding.

  2. investigating Aug 18, 2025, 05:41 PM UTC

    We are actively working with the service provider in order to mitigate this issue. We are advising users not use AI notes until we are able to resolve this issue. There is potential the AI session may not record properly. We sincerely apologize for this experience.

  3. monitoring Aug 18, 2025, 05:51 PM UTC

    We have identified the issue. The services are currently functioning as expected and are currently monitoring.

  4. resolved Aug 18, 2025, 05:53 PM UTC

    This incident has been resolved.