Tebra incident

Users seeing a lock icon when accessing Patient Notes

Minor Resolved View vendor source →

Tebra experienced a minor incident on November 18, 2025 affecting Platform and Clinical (EHR), lasting 3h 29m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 03:30 PM UTC
Resolved
Nov 18, 2025, 06:59 PM UTC
Duration
3h 29m
Detected by Pingoru
Nov 18, 2025, 03:30 PM UTC

Affected components

PlatformClinical (EHR)

Update timeline

  1. investigating Nov 18, 2025, 03:30 PM UTC

    We are investigating an issue where users are reporting seeing a Lock icon when viewing Patient Notes. Our engineering team is actively working on providing solution as soon a possible. We apologize for any impact this causes to your business and will keep you updated on our progress. Thank you for your understanding.

  2. identified Nov 18, 2025, 04:20 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Nov 18, 2025, 04:20 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Nov 18, 2025, 06:59 PM UTC

    This incident has been resolved.