Tebra incident

We are currently investigating an issue where some users maybe experiencing an error when trying to access PM and/or Web App.

Minor Resolved View vendor source →

Tebra experienced a minor incident on January 26, 2026 affecting Platform and Billing (PM), lasting 1h 26m. The incident has been resolved; the full update timeline is below.

Started
Jan 26, 2026, 11:39 PM UTC
Resolved
Jan 27, 2026, 01:06 AM UTC
Duration
1h 26m
Detected by Pingoru
Jan 26, 2026, 11:39 PM UTC

Affected components

PlatformBilling (PM)

Update timeline

  1. investigating Jan 26, 2026, 11:39 PM UTC

    We are investigating an issue where users are not able to access the PM and/or Web App Our engineering team is actively working on providing solution as soon a possible. We apologize for any impact this causes to your business and will keep you updated on our progress. Thank you for your understanding.

  2. monitoring Jan 27, 2026, 12:00 AM UTC

    We appear to be in recovery at this moment. But will continue to monitor.

  3. resolved Jan 27, 2026, 01:06 AM UTC

    This incident has been resolved.