Tebra incident
Error when using Search Patients in the Web application - "An error occurred on the server"
Resolved after 16 minutes, affecting Platform and Clinical (EHR), on June 24, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Jun 24, 2025, 07:41 PM UTC
We are investigating an issue where users encounter an error when trying to use the Patient search field within the Web application. Our engineering team is actively working on providing solution as soon a possible. We apologize for any impact this causes to your business and will keep you updated on our progress. Thank you for your understanding.
- identified Jun 24, 2025, 07:50 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 24, 2025, 07:50 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 24, 2025, 07:58 PM UTC
This incident has been resolved.
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