Tebra incident

We are currently investigating an issue where users are experiencing intermittent log in errors and/or Opening Clinical Notes

Minor Resolved View vendor source →

Tebra experienced a minor incident on August 31, 2026 affecting Platform and Clinical (EHR) and 1 more component, lasting 4h 47m. The incident has been resolved; the full update timeline is below.

Started
Aug 31, 2026, 05:22 PM UTC
Resolved
Aug 31, 2026, 10:09 PM UTC
Duration
4h 47m
Detected by Pingoru
Aug 31, 2026, 05:22 PM UTC

Affected components

PlatformClinical (EHR)Billing (PM)

Update timeline

  1. investigating Aug 31, 2026, 05:22 PM UTC

    We are currently investigating an issue where users are experiencing intermittent log in error and/or Opening Clinical Notes Our engineering team is actively working on providing solution as soon a possible. We apologize for any impact this causes to your business and will keep you updated on our progress. Thank you for your understanding.

  2. investigating Aug 31, 2026, 06:50 PM UTC

    Clinical Notes are now accessible, however we are still seeing latency upon opening.

  3. monitoring Aug 31, 2026, 07:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 31, 2026, 10:09 PM UTC

    This incident has been resolved.