Tebra incident

Experiencing Technical issues with calling support

Minor Resolved View vendor source →

Tebra experienced a minor incident on September 16, 2026 affecting Phone & IVR, lasting 6h 45m. The incident has been resolved; the full update timeline is below.

Started
Sep 16, 2026, 01:44 PM UTC
Resolved
Sep 16, 2026, 08:30 PM UTC
Duration
6h 45m
Detected by Pingoru
Sep 16, 2026, 01:44 PM UTC

Affected components

Phone & IVR

Update timeline

  1. investigating Sep 16, 2026, 01:44 PM UTC

    Service Disruption: We’re currently experiencing an issue impacting our Support team’s ability to receive and manage phone calls. Our team is actively monitoring the situation and working to restore normal service as quickly as possible. If you need support, please use the Customer Portal to submit a case or respond to an existing case. We’ll provide updates as more information becomes available. Thank you for your patience while we work through this issue.

  2. resolved Sep 16, 2026, 08:30 PM UTC

    This incident has been resolved.