Tebra incident

We are currently investigating an issue with Message Center latency or not loading

Minor Resolved View vendor source →

Tebra experienced a minor incident on May 7, 2026 affecting Clinical (EHR), lasting 5h 31m. The incident has been resolved; the full update timeline is below.

Started
May 07, 2026, 03:05 PM UTC
Resolved
May 07, 2026, 08:36 PM UTC
Duration
5h 31m
Detected by Pingoru
May 07, 2026, 03:05 PM UTC

Affected components

Clinical (EHR)

Update timeline

  1. investigating May 07, 2026, 03:05 PM UTC

    We are investigating an issue with Message Center users experiencing latency or not loading. Our engineering team is actively working on providing solution as soon a possible. We apologize for any impact this causes to your business and will keep you updated on our progress. Thank you for your understanding.

  2. investigating May 07, 2026, 03:06 PM UTC

    We are continuing to investigate this issue.

  3. investigating May 07, 2026, 05:06 PM UTC

    We are continuing to investigate the issue. Recommendation in the meantime is to log out of the current session then logging back in.

  4. monitoring May 07, 2026, 07:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved May 07, 2026, 08:36 PM UTC

    This incident has been resolved.