Tebra incident

Experiencing Technical issues when trying to log in to Web app

Major Resolved View vendor source →

Tebra experienced a major incident on July 1, 2025 affecting Platform, lasting 23m. The incident has been resolved; the full update timeline is below.

Started
Jul 01, 2025, 03:47 AM UTC
Resolved
Jul 01, 2025, 04:11 AM UTC
Duration
23m
Detected by Pingoru
Jul 01, 2025, 03:47 AM UTC

Affected components

Platform

Update timeline

  1. investigating Jul 01, 2025, 03:47 AM UTC

    We are investigating an issue where users are not able to log into the Web app. Receiving error "Login Failed. Check your information and try again." Our engineering team is actively working on providing solution as soon a possible. We apologize for any impact this causes to your business and will keep you updated on our progress. Thank you for your understanding.

  2. monitoring Jul 01, 2025, 04:00 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 01, 2025, 04:11 AM UTC

    This incident has been resolved.