Tebra incident

Some users are experiencing latency and/or errors when trying to log in to web app

Minor Resolved View vendor source →

Tebra experienced a minor incident on September 9, 2026 affecting Platform and Clinical (EHR), lasting 1h 17m. The incident has been resolved; the full update timeline is below.

Started
Sep 09, 2026, 06:31 PM UTC
Resolved
Sep 09, 2026, 07:49 PM UTC
Duration
1h 17m
Detected by Pingoru
Sep 09, 2026, 06:31 PM UTC

Affected components

PlatformClinical (EHR)

Update timeline

  1. investigating Sep 09, 2026, 06:31 PM UTC

    We are investigating an issue where some users are experiencing issues with latency or errors when trying to log in. Our engineering team is actively working on providing solution as soon a possible. We apologize for any impact this causes to your business and will keep you updated on our progress. Thank you for your understanding.

  2. identified Sep 09, 2026, 07:24 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 09, 2026, 07:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 09, 2026, 07:49 PM UTC

    This incident has been resolved.