Tebra incident

Users are encountering an error message when trying to process e-Lab orders through Ellkay "LKIdentity Issue"

Minor Resolved View vendor source →

Tebra experienced a minor incident on August 19, 2025 affecting Clinical (EHR), lasting 30m. The incident has been resolved; the full update timeline is below.

Started
Aug 19, 2025, 01:54 PM UTC
Resolved
Aug 19, 2025, 02:25 PM UTC
Duration
30m
Detected by Pingoru
Aug 19, 2025, 01:54 PM UTC

Affected components

Clinical (EHR)

Update timeline

  1. investigating Aug 19, 2025, 01:54 PM UTC

    Tebra's e-Labs vendor Ellkay is currently experiencing a service interruption which is impacting our providers' ability to fill new e-lab orders. A error page is displayed when a new e-lab order is started. We're working closely with our partner to get this resolved as soon as possible. We apologize for any impact this causes to your business and will keep you updated on our progress. Thank you for your understanding.

  2. monitoring Aug 19, 2025, 02:19 PM UTC

    Our service provider has indicated the issue is resolved.

  3. resolved Aug 19, 2025, 02:25 PM UTC

    This incident has been resolved.