Tebra Outage History
Tebra is up right nowPingoru has recorded 48 incidents for Tebra: 17 in the last 12 months and 3 in the last 90 days.
Incidents, newest first
Notice June 12, 2025 Intermittent issue users cannot access Platform application or Desktop application 4h 3m Platform, Clinical (EHR), Billing (PM)
Started Jun 12, 2025, 06:56 PM UTC· resolved Jun 12, 2025, 10:59 PM UTC
- investigating Jun 12, 2025, 06:56 PM UTC
A major cloud provider is experiencing intermittent connectivity issues across multiple regions, which is causing service disruptions worldwide. The provider is actively investigating the problem and monitoring the situation. We're working closely with our partner to get this resolved as soon as possible. We apologize for any impact this causes to your business and will keep you updated on our progress. Thank you for your understanding.
- monitoring Jun 12, 2025, 09:39 PM UTC
Google Cloud has identified the root cause of the outage that impacted customers worldwide and implemented effective mitigations. We’ve confirmed from our internal monitoring systems and customers that we are seeing recovery. We expect complete recovery to occur in less than an hour.
- resolved Jun 12, 2025, 10:59 PM UTC
This incident has been resolved.
Notice May 5, 2025 Vendor related issue causing errors when trying to send and view new eLabs. 4h 59m Platform, Clinical (EHR)
Started May 05, 2025, 03:46 PM UTC· resolved May 05, 2025, 08:45 PM UTC
- investigating May 05, 2025, 03:46 PM UTC
Tebra's e-labs vendor is currently experiencing a service interruption which is impacting our providers' ability to fill new e-lab orders. A blank page may be displayed or an error is shown when a new e-lab order is started. We're working closely with our partner to get this resolved as soon as possible. We apologize for any impact this causes to your business and will keep you updated on our progress. Thank you for your understanding.
- monitoring May 05, 2025, 04:30 PM UTC
The issue with ordering labs has been resolved.
- resolved May 05, 2025, 08:45 PM UTC
This incident has been resolved.
Notice May 1, 2025 Vendor Error when trying to check Eligibility "The request failed with HTTP status 401: Unauthorized" 1h 5m Platform, Billing (PM)
Started May 01, 2025, 05:20 PM UTC· resolved May 01, 2025, 06:25 PM UTC
- investigating May 01, 2025, 05:20 PM UTC
Tebra's Eligibility service vendor is currently experiencing a service interruption which is impacting users ability to check Real Time Eligibility. Error being shown is: "The request failed with HTTP status 401: Unauthorized". We're working closely with our partner to get this resolved as soon as possible. We apologize for any impact this causes to your business and will keep you updated on our progress. Thank you for your understanding.
- investigating May 01, 2025, 06:02 PM UTC
Current list of known Payers having issues with checking Eligibility. Centene (Payer ID 68069) BCBS TX (Payer ID 00021) ChampVa (Payer ID 84146) BCBS MI (Payer ID 77710) BCBS KY (Payer ID 00660) BCBS MO (Payer ID 00012) BCBS IL (Payer ID 00002) Superior Health Plan of Texas (Payer ID 34188) Cenpatico-Behavioral Health (Payer ID 68068) Healthy Blue of CA (Payer ID HBLUE) Blue Cross of CA (Payer ID 47198) We are continuing to work with our vendor to resolve as quickly as possible. Thank you for your continued patience.
- resolved May 01, 2025, 06:25 PM UTC
Our service vendor has advised they have identified the issue and services should be back to normal.
Notice April 29, 2025 eLab ordering vendor is experiencing technical issues 1d 1h Clinical (EHR)
Started Apr 29, 2025, 05:23 PM UTC· resolved Apr 30, 2025, 06:35 PM UTC
- investigating Apr 29, 2025, 05:23 PM UTC
One of Tebra's eLab vendor is currently experiencing a service interruption which is impacting some users to see "In Error" when viewing the Labs/Studies list. We're working closely with our partner to get this resolved as soon as possible. We apologize for any impact this causes to your business and will keep you updated on our progress. Thank you for your understanding.
- identified Apr 30, 2025, 03:26 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Apr 30, 2025, 06:35 PM UTC
This incident has been resolved.
Minor April 9, 2025 Customers unable to access Renew Medications screen 11d 21h Platform, Clinical (EHR)
Started Apr 09, 2025, 10:10 PM UTC· resolved Apr 21, 2025, 08:03 PM UTC
- investigating Apr 09, 2025, 10:10 PM UTC
We are currently reviewing an issue where customers are reporting not being able to Renew medications and/or not being able to load the Renew medication screen. Our engineering team is actively working on providing solution as soon a possible. We apologize for any impact this causes to your business and will keep you updated on our progress. Thank you for your understanding.
- resolved Apr 21, 2025, 08:03 PM UTC
This incident has been resolved.
Minor April 8, 2025 Users are experiencing issues accessing Templates and Drug Favorites due to an incompatibility with the current Chrome browser version. 1d 21h Platform, Clinical (EHR)
Started Apr 08, 2025, 07:38 PM UTC· resolved Apr 10, 2025, 05:35 PM UTC
- investigating Apr 08, 2025, 07:38 PM UTC
Notice Regarding Template and Drug Favorites Access Issue We have identified a compatibility issue that may impact users of the Chrome browser version 135.0.7049.85. This issue may prevent access to both Templates and Drug Favorites features within our system. Temporary Solution While we work to resolve this issue, we recommend using an alternative web browser to ensure uninterrupted access to Templates and Drug Favorites. The current versions of Firefox (137.0.1) and Safari are confirmed to be compatible and will not exhibit this access issue. Additional Information We understand the inconvenience this issue may cause and are actively working to provide a permanent solution as quickly as possible. We appreciate your patience and cooperation. Further Assistance If you continue to experience difficulties accessing Templates or Drug Favorites, even after switching to a compatible browser, please contact our technical support team for further assistance. We will provide updates as they become available. Thank you for your attention to this matter.
- resolved Apr 10, 2025, 05:35 PM UTC
This incident has been resolved.
Minor March 25, 2025 We are currently investigating an issue where some users maybe experiencing the Clinical module showing inactive or as grayed out. 2h 43m Platform, Clinical (EHR)
Started Mar 25, 2025, 09:56 PM UTC· resolved Mar 26, 2025, 12:40 AM UTC
- investigating Mar 25, 2025, 09:56 PM UTC
We are investigating an issue where the Clinical module in platform is showing as inactive or is grayed out. Our engineering team is actively working on providing solution as soon a possible. We apologize for any impact this causes to your business and will keep you updated on our progress. Thank you for your understanding.
- monitoring Mar 25, 2025, 10:12 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Mar 25, 2025, 10:23 PM UTC
We are happy to announce that the issue with accessing the clinical chart has been successfully resolved! Our team will continue to monitor the system closely to ensure everything remains stable. We recognize that these disruptions can impact your work, and we sincerely apologize for any inconvenience this may have caused.
- resolved Mar 26, 2025, 12:40 AM UTC
This incident has been resolved.
Major March 4, 2025 Tebra's Help Center vendor is experiencing technical issues causing users to see a 503 error message 1h 10m Help Center
Started Mar 04, 2025, 04:30 PM UTC· resolved Mar 04, 2025, 05:40 PM UTC
- investigating Mar 04, 2025, 04:30 PM UTC
Tebra's Help Center vendor is continuing to experience a service interruption which is impacting users ability to access any Help Articles. As soon as a user clicks on the Help Center link, an error page showing 503 Service Unavailable is displayed. We're working closely with our partner to get this resolved as soon as possible. We apologize for any impact this causes to your business and will keep you updated on our progress. Thank you for your understanding.
- monitoring Mar 04, 2025, 04:44 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 04, 2025, 05:40 PM UTC
This incident has been resolved.
Critical February 26, 2025 Tebra's Help Center vendor is continuing to experience a service interruption. 12h 51m Help Center
Started Feb 26, 2025, 01:15 AM UTC· resolved Feb 26, 2025, 02:07 PM UTC
- identified Feb 26, 2025, 01:15 AM UTC
Tebra's Help Center vendor is continuing to experience a service interruption which is impacting users ability to access any Help Articles. As soon as a user clicks on the Help Center link, an error page showing 503 Service Unavailable is displayed. We're working closely with our partner to get this resolved as soon as possible. We apologize for any impact this causes to your business and will keep you updated on our progress. Thank you for your understanding.
- resolved Feb 26, 2025, 02:07 PM UTC
This incident has been resolved.
Critical February 25, 2025 Help Center Service Provider experiencing a service interruption 1h 8m Help Center
Started Feb 25, 2025, 06:52 PM UTC· resolved Feb 25, 2025, 08:00 PM UTC
- investigating Feb 25, 2025, 06:52 PM UTC
Tebra's Help Center vendor is currently experiencing a service interruption which is impacting users ability to access any Help Articles. As soon as a user clicks on the Help Center link, an error page showing 503 Service Unavailable is displayed. We're working closely with our partner to get this resolved as soon as possible. We apologize for any impact this causes to your business and will keep you updated on our progress. Thank you for your understanding.
- identified Feb 25, 2025, 07:00 PM UTC
Tebra's Service provider have indicated they have released a fix for the issue and are closely monitoring further.
- monitoring Feb 25, 2025, 07:04 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 25, 2025, 08:00 PM UTC
This incident has been resolved.
Minor February 4, 2025 Users still experiencing issues with logging into Web app and PM Desktop 15h 38m Platform, Clinical (EHR), Billing (PM)
Started Feb 04, 2025, 02:28 PM UTC· resolved Feb 05, 2025, 06:06 AM UTC
- investigating Feb 04, 2025, 02:28 PM UTC
We are continuing to investigate an issue where users are unable to access Web app and PM Desktop. Tebra identified an issue with our DNS services provider, which we are actively working to resolve. If you are still experiencing connectivity issues with our sites, you may find the following steps helpful for refreshing your DNS cache: For Windows Users: Open the Command Prompt as an administrator. Type `ipconfig /flushdns` and press Enter. This will clear your computer’s stored DNS records, effectively refreshing the DNS cache. For Mac Users: Open the Terminal application. Enter the following command: `sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder`. Press Enter. You will be prompted to enter your administrator password to execute the command. Important Notes: Administrator Access: You must have administrator privileges to perform these steps. Terminal Access (Mac): The command must be run through the Terminal application on your Mac. We also recommend restarting your PC after performing the above steps. We appreciate your patience as we work to resolve this issue and apologize for any inconvenience Our engineering team is actively working on providing solution as soon a possible. We apologize for any impact this causes to your business and will keep you updated on our progress. Thank you for your understanding.
- investigating Feb 04, 2025, 03:11 PM UTC
For users still experiencing the DNS error, we have found that restarting your Router have proven successful. We recommend unplugging the router for at least 1 minute in order to flush the cache and replug. Thank you for your continued patience.
- monitoring Feb 04, 2025, 11:45 PM UTC
We have identified a potential solution to the log in error. Here is a link that will walk you through updating the DNS settings. https://helpme.tebra.com/February_2025_Incident If you are not successful after going through these steps please reach out to support for further assistance. Thank you for your continued patience.
- resolved Feb 05, 2025, 06:06 AM UTC
This incident has been resolved.
Minor February 3, 2025 We are currently experiencing service issues causing users to encounter log in as well as latency with all services. 7h 41m Platform, Clinical (EHR), Billing (PM), Practice Growth
Started Feb 03, 2025, 08:51 PM UTC· resolved Feb 04, 2025, 04:33 AM UTC
- investigating Feb 03, 2025, 08:51 PM UTC
We are investigating an issue where users may experience difficulties logging in as well as using all services. Our engineering team is actively working on providing solution as soon a possible. We apologize for any impact this causes to your business and will keep you updated on our progress. Thank you for your understanding.
- identified Feb 03, 2025, 10:41 PM UTC
The issue has been identified and a fix is being implemented.
- identified Feb 03, 2025, 11:15 PM UTC
Our teams are actively working on resolving a known issue associated with our DNS provider, services are returning however issue within platform is still intermittent. We acknowledge that this issue may cause disruptions to your work and apologize for any inconvenience caused.
- monitoring Feb 04, 2025, 01:38 AM UTC
Tebra identified an issue with our DNS services provider, which we are actively working to resolve. If you are still experiencing connectivity issues with our sites, you may find the following steps helpful for refreshing your DNS cache: For Windows Users: Open the Command Prompt as an administrator. Type `ipconfig /flushdns` and press Enter. This will clear your computer’s stored DNS records, effectively refreshing the DNS cache. For Mac Users: Open the Terminal application. Enter the following command: `sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder`. Press Enter. You will be prompted to enter your administrator password to execute the command. Important Notes: Administrator Access: You must have administrator privileges to perform these steps. Terminal Access (Mac): The command must be run through the Terminal application on your Mac. We appreciate your patience as we work to resolve this issue and apologize for any inconvenience
- monitoring Feb 04, 2025, 04:28 AM UTC
We are continuing to monitor for any further issues.
- resolved Feb 04, 2025, 04:33 AM UTC
This incident has been resolved.
Minor January 8, 2025 Users are experiencing issues with logging into Web App 2h 55m Platform, Clinical (EHR)
Started Jan 08, 2025, 04:34 PM UTC· resolved Jan 08, 2025, 07:30 PM UTC
- investigating Jan 08, 2025, 04:34 PM UTC
We are investigating an issue where users are encountering an issue when trying to log in to Web app. Our engineering team is actively working on providing solution as soon a possible. We apologize for any impact this causes to your business and will keep you updated on our progress. Thank you for your understanding.
- resolved Jan 08, 2025, 07:30 PM UTC
This incident has been resolved.
Minor December 12, 2024 Message Center continuous loading with spinning icon 40m Platform, Clinical (EHR)
Started Dec 12, 2024, 04:14 PM UTC· resolved Dec 12, 2024, 04:55 PM UTC
- investigating Dec 12, 2024, 04:14 PM UTC
We are investigating an issue where when users try to access the Message Center the page does not fully load and just shows a spinning icon. Our engineering team is actively working on providing solution as soon a possible. We apologize for any impact this causes to your business and will keep you updated on our progress. Thank you for your understanding.
- monitoring Dec 12, 2024, 04:44 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 12, 2024, 04:55 PM UTC
This incident has been resolved.
Major October 29, 2024 users cannot access platform application. 53m Platform
Started Oct 29, 2024, 08:15 PM UTC· resolved Oct 29, 2024, 09:08 PM UTC
- investigating Oct 29, 2024, 08:15 PM UTC
We are investigating an issue where users are unable to access platform application. Our Engineering team is working to remedy the situation as soon as possible. We apologize for the impact to your business and will keep you updated on our progress. Thank you for your understanding.
- monitoring Oct 29, 2024, 08:51 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 29, 2024, 09:08 PM UTC
This incident has been resolved.