Snapdocs Outage History

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Snapdocs had 42 outages in the last 2 years totaling 345h 15m of downtime — averaging 1.7 incidents per month.

There were 42 Snapdocs outages since March 17, 2025 totaling 345h 15m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.snapdocs.com

Notice August 25, 2026

Snapdocs Closing Creation - Encompass Delays

Detected by Pingoru
Aug 25, 2026, 06:50 PM UTC
Resolved
Aug 26, 2026, 07:22 PM UTC
Duration
1d
Affected: Closings
Timeline · 3 updates
  1. identified Aug 25, 2026, 06:50 PM UTC

    Snapdocs customers integrated with Encompass may experience delays as Encompass works to resolve an ongoing service disruption. As a workaround, we recommend manually creating closings within Snapdocs for any urgent transactions. Please contact [email protected] for any questions.

  2. monitoring Aug 26, 2026, 02:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 26, 2026, 07:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 13, 2026

System Delays Aug 13 - Notary Connect Platform

Detected by Pingoru
Aug 13, 2026, 08:47 PM UTC
Resolved
Aug 13, 2026, 09:44 PM UTC
Duration
56m
Affected: Notary Connect
Timeline · 5 updates
  1. investigating Aug 13, 2026, 08:47 PM UTC

    We are currently investigating delays in order creation within our Notary Connect (scheduling) platform . Our team is actively working to identify the cause and restore normal processing times. We will provide updates as more information becomes available.

  2. investigating Aug 13, 2026, 09:01 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Aug 13, 2026, 09:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Aug 13, 2026, 09:43 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Aug 13, 2026, 09:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 7, 2026

Snapdocs Closings - Document Processing Delays

Detected by Pingoru
Aug 07, 2026, 03:49 PM UTC
Resolved
Aug 07, 2026, 04:53 PM UTC
Duration
1h 3m
Affected: Closings
Timeline · 4 updates
  1. investigating Aug 07, 2026, 03:49 PM UTC

    We are currently investigating delays in document processing within closing creation. Our team is actively working to identify the cause and restore normal processing times. We will provide updates as more information becomes available.

  2. identified Aug 07, 2026, 04:09 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 07, 2026, 04:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 07, 2026, 04:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 30, 2026

Encompass - Loan Processing Issues

Detected by Pingoru
Jul 30, 2026, 02:36 PM UTC
Resolved
Jul 30, 2026, 06:54 PM UTC
Duration
4h 17m
Affected: Closings
Timeline · 4 updates
  1. investigating Jul 30, 2026, 02:36 PM UTC

    Snapdocs is experiencing some intermittent issues retrieving documents and closing creation from ICE.

  2. investigating Jul 30, 2026, 02:47 PM UTC

    Snapdocs customers integrated with Encompass may continue to experience delays as Encompass works to resolve an ongoing service disruption. As a workaround, we recommend manually creating closings within Snapdocs for any urgent transactions. Please contact [email protected] for any questions.

  3. monitoring Jul 30, 2026, 03:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 30, 2026, 06:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 24, 2026

Snapdocs Platform Delays

Detected by Pingoru
Jul 24, 2026, 08:19 PM UTC
Resolved
Jul 24, 2026, 09:36 PM UTC
Duration
1h 17m
Affected: Notary ConnectClosings
Timeline · 3 updates
  1. investigating Jul 24, 2026, 08:19 PM UTC

    Snapdocs is currently experiencing delays in processing times for closing documents and order creation/updates as well as the login experience. Please contact [email protected] for any questions.

  2. monitoring Jul 24, 2026, 08:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 24, 2026, 09:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 23, 2026

Intermittent Text Message Delays

Detected by Pingoru
Jul 23, 2026, 10:23 PM UTC
Resolved
Jul 23, 2026, 11:00 PM UTC
Duration
36m
Affected: Notary ConnectClosings
Timeline · 4 updates
  1. investigating Jul 23, 2026, 10:23 PM UTC

    Some signers, consumers, and notaries are experiencing delayed or failed text messages. We are currently investigating this issue.

  2. identified Jul 23, 2026, 10:37 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 23, 2026, 10:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 23, 2026, 11:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 23, 2026

Closing Creation - Document Processing Delays

Detected by Pingoru
Jul 23, 2026, 05:50 PM UTC
Resolved
Jul 23, 2026, 10:59 PM UTC
Duration
5h 9m
Affected: Closings
Timeline · 3 updates
  1. identified Jul 23, 2026, 05:50 PM UTC

    Snapdocs is currently experiencing delays in processing times for closing documents due to a third-party VPN provider outage. Snapdocs platform remains fully functional for all users. Please contact [email protected] for any questions.

  2. monitoring Jul 23, 2026, 07:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 23, 2026, 10:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 14, 2026

RON - KBA Issues 07.14

Detected by Pingoru
Jul 14, 2026, 06:16 PM UTC
Resolved
Jul 14, 2026, 07:21 PM UTC
Duration
1h 5m
Affected: Closings
Timeline · 3 updates
  1. identified Jul 14, 2026, 06:16 PM UTC

    Snapdocs' third-party vendor is experiencing degraded performance generating KBA questions, causing some recipients to not receive them — which can delay or block entry into notary meetings. The Snapdocs platform itself is fully functional. As a workaround, hybrid and wet closings can be submitted to avoid delays. Questions: [email protected]

  2. monitoring Jul 14, 2026, 06:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 14, 2026, 07:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 30, 2026

Intermittent Latency

Detected by Pingoru
Jun 30, 2026, 04:17 PM UTC
Resolved
Jun 30, 2026, 07:33 PM UTC
Duration
3h 16m
Affected: Notary ConnectClosings
Timeline · 5 updates
  1. investigating Jun 30, 2026, 04:17 PM UTC

    We are aware that there is some intermittent latency for some users on Snapdocs. Our team is actively working to resolve the issue and restore full functionality. Thank you for your patience.

  2. investigating Jun 30, 2026, 05:24 PM UTC

    We are seeing improvements across the platform but aware that there is still some intermittent latency for some users on Snapdocs. Our team is actively working to resolve the issue and restore full functionality. Thank you for your patience.

  3. identified Jun 30, 2026, 06:15 PM UTC

    Our team has identified the cause to the platform latency and we making adjustments to reinforce platform stability.

  4. monitoring Jun 30, 2026, 06:21 PM UTC

    A fix has been implemented and we are monitoring the results across platform functionality.

  5. resolved Jun 30, 2026, 07:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 17, 2026

Mortgage Cadence Integration - Closings Not Creating

Detected by Pingoru
Jun 17, 2026, 04:20 PM UTC
Resolved
Jun 17, 2026, 09:24 PM UTC
Duration
5h 4m
Affected: Closings
Timeline · 3 updates
  1. identified Jun 17, 2026, 04:20 PM UTC

    Snapdocs is currently aware of issues impacting the creation of closings via the Mortgage Cadence integration. Closings can be manually created on the Snapdocs platform. Please contact [email protected] for any questions.

  2. monitoring Jun 17, 2026, 05:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 17, 2026, 09:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 30, 2026

Snapdocs Delays

Detected by Pingoru
Apr 30, 2026, 07:17 PM UTC
Resolved
May 01, 2026, 09:55 PM UTC
Duration
1d 2h
Affected: Notary ConnectClosings
Timeline · 6 updates
  1. investigating Apr 30, 2026, 07:17 PM UTC

    We are currently investigating delays within Snapdocs

  2. identified Apr 30, 2026, 07:38 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Apr 30, 2026, 08:08 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Apr 30, 2026, 09:23 PM UTC

    We continue to investigate delays within Snapdocs. Please email [email protected] with any questions

  5. monitoring Apr 30, 2026, 10:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved May 01, 2026, 09:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 24, 2026

Encompass Delays

Detected by Pingoru
Apr 24, 2026, 05:50 PM UTC
Resolved
Apr 25, 2026, 02:48 PM UTC
Duration
20h 57m
Affected: Closings
Timeline · 3 updates
  1. identified Apr 24, 2026, 05:50 PM UTC

    Snapdocs customers on Encompass may be experiencing issues and delays, as reported by Encompass - https://www.ice.com/status/platform/encompass This issue does not affect Snapdocs platform health.

  2. identified Apr 24, 2026, 09:06 PM UTC

    Snapdocs customers integrated with Encompass may continue to experience delays as Encompass works to resolve an ongoing service disruption. As a workaround, we recommend manually creating closings within Snapdocs for any urgent transactions.

  3. resolved Apr 25, 2026, 02:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 17, 2026

Intermittent Closing Creation Delays

Detected by Pingoru
Apr 17, 2026, 06:37 PM UTC
Resolved
Apr 17, 2026, 10:20 PM UTC
Duration
3h 43m
Affected: Notary ConnectClosings
Timeline · 5 updates
  1. investigating Apr 17, 2026, 06:37 PM UTC

    We are currently investigating this issue.

  2. identified Apr 17, 2026, 07:24 PM UTC

    We are currently investigating an issue causing delays in order and closing creation. Some orders may experience longer than normal processing times. Orders and closings can still be created manually. Please contact [email protected] with any questions.

  3. identified Apr 17, 2026, 08:45 PM UTC

    We continue to actively work toward a resolution for this issue. We appreciate your patience as our team works to restore full functionality. If you have any immediate questions or need assistance, please reach out to us at [email protected].

  4. monitoring Apr 17, 2026, 09:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Apr 17, 2026, 10:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 26, 2026

Errors Accessing Snapdocs

Detected by Pingoru
Mar 26, 2026, 08:54 PM UTC
Resolved
Mar 30, 2026, 05:04 PM UTC
Duration
3d 20h
Affected: Notary ConnectClosings
Timeline · 6 updates
  1. identified Mar 26, 2026, 08:54 PM UTC

    Snapdocs is currently investigating errors accessing our website

  2. identified Mar 26, 2026, 09:19 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Mar 26, 2026, 10:06 PM UTC

    We are currently investigating multiple issues affecting transaction processing, platform access, authentication, and notification delivery, which may result in delays or degraded performance for some users. Our team is actively working to identify root causes and restore full functionality as quickly as possible.

  4. identified Mar 26, 2026, 10:26 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Mar 26, 2026, 10:56 PM UTC

    A fix has been implemented and we are monitoring the results. Please email [email protected] if you have any questions.

  6. resolved Mar 30, 2026, 05:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 9, 2026

ICE/Encompass Intermittent Delays

Detected by Pingoru
Mar 09, 2026, 06:15 PM UTC
Resolved
Mar 09, 2026, 07:42 PM UTC
Duration
1h 27m
Affected: Closings
Timeline · 4 updates
  1. investigating Mar 09, 2026, 06:15 PM UTC

    Snapdocs is experiencing some intermittent issues retrieving documents from ICE. We are experiencing higher than normal number of errors retrieving documents/creating closings.

  2. identified Mar 09, 2026, 06:32 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 09, 2026, 06:42 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 09, 2026, 07:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 6, 2026

SMS Third Party Messaging Delay

Detected by Pingoru
Mar 06, 2026, 01:56 PM UTC
Resolved
Mar 09, 2026, 01:39 PM UTC
Duration
2d 23h
Affected: Twilio SMS
Timeline · 4 updates
  1. investigating Mar 06, 2026, 01:56 PM UTC

    We are currently experiencing an outage affecting 2FA code delivery from our third-party provider. Our team is investigating and will share another update within 30 minutes.

  2. investigating Mar 06, 2026, 02:54 PM UTC

    We are continuing to investigate the issue.

  3. monitoring Mar 06, 2026, 04:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 09, 2026, 01:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 2, 2026

eVault/eNote latency

Detected by Pingoru
Mar 02, 2026, 10:27 PM UTC
Resolved
Mar 03, 2026, 01:24 AM UTC
Duration
2h 57m
Affected: eVault
Timeline · 4 updates
  1. investigating Mar 02, 2026, 10:27 PM UTC

    We are currently investigating degraded performance affecting our eVault and eNotes services. Processing, registration, and transfers may take longer than usual.

  2. identified Mar 02, 2026, 11:24 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 03, 2026, 12:33 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 03, 2026, 01:24 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 24, 2026

QC Funding Review Delays

Detected by Pingoru
Feb 24, 2026, 04:54 PM UTC
Resolved
Feb 24, 2026, 08:45 PM UTC
Duration
3h 50m
Affected: Closings
Timeline · 6 updates
  1. investigating Feb 24, 2026, 04:54 PM UTC

    We are currently investigating the delays on QC Funding.

  2. investigating Feb 24, 2026, 06:03 PM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 24, 2026, 07:11 PM UTC

    We are continuing to investigate this issue.

  4. identified Feb 24, 2026, 07:57 PM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Feb 24, 2026, 08:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Feb 24, 2026, 08:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 18, 2026

Intermittent System Delays 02.18 - Closing Creation

Detected by Pingoru
Feb 18, 2026, 11:31 PM UTC
Resolved
Feb 20, 2026, 12:20 AM UTC
Duration
1d
Affected: Closings
Timeline · 4 updates
  1. investigating Feb 18, 2026, 11:31 PM UTC

    Snapdocs is currently experiencing intermittent delays with closings creating. Our team is actively working to resolve the issue and restore full functionality.

  2. investigating Feb 19, 2026, 12:22 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Feb 19, 2026, 07:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 20, 2026, 12:20 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 22, 2026

3rd party Snapdocs Email provider, Sendgrid, is experiencing issues with email delivery

Detected by Pingoru
Jan 22, 2026, 08:21 PM UTC
Resolved
Jan 23, 2026, 05:16 PM UTC
Duration
20h 54m
Affected: Notary ConnectClosings
Timeline · 5 updates
  1. investigating Jan 22, 2026, 08:21 PM UTC

    Snapdocs is currently experiencing email delivery issues with one of our email providers. We understand the importance of email communication and are actively working to resolve this issue. Our team is in the process of re-routing all email traffic to an alternate provider to ensure continuity of service. We apologize for any inconvenience this may cause and will provide updates as they become available.

  2. investigating Jan 22, 2026, 08:22 PM UTC

    We are continuing to investigate this issue.

  3. identified Jan 22, 2026, 08:29 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Jan 22, 2026, 09:32 PM UTC

    Snapdocs engineering has identified that the issue is related to the Microsoft outage for 365 Services including email delivery. Microsoft's Status page- https://status.cloud.microsoft/

  5. resolved Jan 23, 2026, 05:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 21, 2026

Snapdocs Login Error

Detected by Pingoru
Jan 21, 2026, 02:19 PM UTC
Resolved
Jan 21, 2026, 03:38 PM UTC
Duration
1h 19m
Affected: Notary ConnectClosings
Timeline · 4 updates
  1. investigating Jan 21, 2026, 02:19 PM UTC

    We are currently investigating an issue where users who are logging in receive an error message.

  2. identified Jan 21, 2026, 03:00 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 21, 2026, 03:09 PM UTC

    A fix has been implemented and we are monitoring results.

  4. resolved Jan 21, 2026, 03:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 14, 2026

System Latency 1/14

Detected by Pingoru
Jan 14, 2026, 09:04 PM UTC
Resolved
Jan 14, 2026, 10:31 PM UTC
Duration
1h 27m
Affected: Notary ConnectClosings
Timeline · 3 updates
  1. investigating Jan 14, 2026, 09:04 PM UTC

    We are currently experiencing intermittent service degradation on our website. Our team is actively working to resolve the issue and restore full functionality. We will provide updates as they become available.

  2. identified Jan 14, 2026, 09:56 PM UTC

    We have identified an issue affecting submissions received via email, which may cause delays in closing creation. Closings submitted through API integrations are not impacted. Please contact [email protected] for any questions.

  3. resolved Jan 14, 2026, 10:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 14, 2026

3rd party Snapdocs provider, Twilio, is experiencing an outage impacting 2FA

Detected by Pingoru
Jan 14, 2026, 06:52 PM UTC
Resolved
Jan 15, 2026, 05:07 PM UTC
Duration
22h 14m
Affected: Twilio SMS
Timeline · 3 updates
  1. investigating Jan 14, 2026, 06:52 PM UTC

    Snapdocs is experiencing issues sending 2-factor authentication codes. Please refer to this status page for additional Twilio updates: https://status.twilio.com/

  2. investigating Jan 14, 2026, 07:47 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jan 15, 2026, 05:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 8, 2026

3rd party Snapdocs provider, Twilio, is experiencing an outage.

Detected by Pingoru
Jan 08, 2026, 02:10 AM UTC
Resolved
Jan 08, 2026, 05:30 AM UTC
Duration
3h 20m
Affected: Twilio SMS
Timeline · 2 updates
  1. investigating Jan 08, 2026, 02:10 AM UTC

    Snapdocs is experiencing issues sending 2-factor authentication codes. Please refer to this status page for additional Twilio updates: https://status.twilio.com/

  2. resolved Jan 08, 2026, 05:30 AM UTC

    We now are seeing that our SMS notifications for 2-factor authentication are successfully delivering as expected.

Read the full incident report →

Notice November 21, 2025

Document Processing Delays

Detected by Pingoru
Nov 21, 2025, 12:54 AM UTC
Resolved
Nov 21, 2025, 01:18 AM UTC
Duration
23m
Affected: Closings
Timeline · 2 updates
  1. monitoring Nov 21, 2025, 12:54 AM UTC

    A fix has been implemented and we are monitoring the results for delays in document processing.

  2. resolved Nov 21, 2025, 01:18 AM UTC

    This incident has been resolved.

Read the full incident report →