Snapdocs incident

3rd party Snapdocs provider, Twilio, is experiencing an outage impacting 2FA

Minor Resolved View vendor source →

Snapdocs experienced a minor incident on January 14, 2026 affecting Twilio SMS, lasting 22h 14m. The incident has been resolved; the full update timeline is below.

Started
Jan 14, 2026, 06:52 PM UTC
Resolved
Jan 15, 2026, 05:07 PM UTC
Duration
22h 14m
Detected by Pingoru
Jan 14, 2026, 06:52 PM UTC

Affected components

Twilio SMS

Update timeline

  1. investigating Jan 14, 2026, 06:52 PM UTC

    Snapdocs is experiencing issues sending 2-factor authentication codes. Please refer to this status page for additional Twilio updates: https://status.twilio.com/

  2. investigating Jan 14, 2026, 07:47 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jan 15, 2026, 05:07 PM UTC

    This incident has been resolved.