Snapdocs Outage History

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Snapdocs had 42 outages in the last 2 years totaling 183h 0m of downtime — averaging 1.7 incidents per month.

There were 42 Snapdocs outages since October 8, 2024 totaling 183h 0m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.snapdocs.com

Minor August 29, 2025

QC Reporting Delays

Detected by Pingoru
Aug 29, 2025, 04:18 PM UTC
Resolved
Aug 29, 2025, 08:12 PM UTC
Duration
3h 54m
Affected: Closings
Timeline · 5 updates
  1. investigating Aug 29, 2025, 04:18 PM UTC

    We are currently investigating delays in generating QC reports

  2. identified Aug 29, 2025, 05:05 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Aug 29, 2025, 06:08 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Aug 29, 2025, 07:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Aug 29, 2025, 08:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 17, 2025

Document Upload issues for Full Redraw submissions via EPC

Detected by Pingoru
Jun 17, 2025, 07:22 PM UTC
Resolved
Jun 17, 2025, 11:30 PM UTC
Duration
4h 7m
Affected: Closings
Timeline · 3 updates
  1. identified Jun 17, 2025, 07:22 PM UTC

    We have identified an issue with Full Redraw submissions sent via EPC. Document upload is not working as expected. As a workaround, please submit all closings as a new closing to ensure documents are uploaded successfully.

  2. monitoring Jun 17, 2025, 10:58 PM UTC

    A fix has been implemented and we are monitoring for the next 30 minutes.

  3. resolved Jun 17, 2025, 11:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 12, 2025

Funding Review QC Reports and eFoldering delayed

Detected by Pingoru
Jun 12, 2025, 08:29 PM UTC
Resolved
Jun 12, 2025, 09:42 PM UTC
Duration
1h 12m
Affected: Closings
Timeline · 3 updates
  1. identified Jun 12, 2025, 08:29 PM UTC

    Due to an issue with Google Cloud, some transactions are experiencing delays with Funding QC Reviews and eFoldering

  2. monitoring Jun 12, 2025, 09:01 PM UTC

    Funding QC Reviews are no longer experiencing delays, we are continuing to monitor for the next 30 minutes

  3. resolved Jun 12, 2025, 09:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 12, 2025

Snapdocs Support - Phone Outage

Detected by Pingoru
Jun 12, 2025, 06:30 PM UTC
Resolved
Jun 12, 2025, 10:21 PM UTC
Duration
3h 51m
Affected: Notary ConnectClosings
Timeline · 4 updates
  1. identified Jun 12, 2025, 06:30 PM UTC

    We are experiencing a temporary phone outage with our provider. Consequently, our support team is currently unable to answer phone calls. However, we are actively monitoring and responding to emails. For any support inquiries, please reach us at [email protected]. We will provide updates as soon as our phone service is restored.

  2. identified Jun 12, 2025, 08:17 PM UTC

    Phone services remain unavailable due to the ongoing outage. Support is still actively monitoring and responding to emails. For any support inquiries, please reach us at [email protected].

  3. monitoring Jun 12, 2025, 09:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 12, 2025, 10:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 23, 2025

Snapdocs Site Access

Detected by Pingoru
May 23, 2025, 06:17 PM UTC
Resolved
May 23, 2025, 08:12 PM UTC
Duration
1h 55m
Affected: Notary ConnectClosings
Timeline · 6 updates
  1. investigating May 23, 2025, 06:17 PM UTC

    We are investigating issues with accessing Snapdocs

  2. identified May 23, 2025, 06:35 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 23, 2025, 06:45 PM UTC

    Our team has identified and implemented a fix to resolve the issue that lead to users being unable to access the Snapdocs platform. We will be monitoring to ensure the fix is working correctly and no further users are impacted.

  4. monitoring May 23, 2025, 07:13 PM UTC

    A fix has been implemented and we are still monitoring the fix to ensure it is working correctly.

  5. monitoring May 23, 2025, 08:01 PM UTC

    A fix has been implemented and we are still monitoring the fix to ensure it is working correctly.

  6. resolved May 23, 2025, 08:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 25, 2025

Email Vendor Issues

Detected by Pingoru
Apr 25, 2025, 02:01 PM UTC
Resolved
Apr 25, 2025, 04:01 PM UTC
Duration
1h 59m
Affected: Notary ConnectClosingsSupport Emails
Timeline · 3 updates
  1. investigating Apr 25, 2025, 02:01 PM UTC

    Snapdocs Support is currently experiencing technical difficulties with our email vendor. This may result in delayed responses or other disruptions to email-based support services. For the fastest possible assistance, please contact our Support team directly by phone at 833-762-7362.

  2. monitoring Apr 25, 2025, 02:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 25, 2025, 04:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 23, 2025

Email Provider Issues

Detected by Pingoru
Apr 23, 2025, 09:57 PM UTC
Resolved
Apr 24, 2025, 04:22 PM UTC
Duration
18h 25m
Affected: Notary ConnectClosings
Timeline · 6 updates
  1. identified Apr 23, 2025, 09:57 PM UTC

    Snapdocs is currently experiencing an email disruption due to an outage with one of our email providers. We understand the importance of email communication and are actively working to resolve this issue. Our team is in the process of re-routing all email traffic to an alternate provider to ensure continuity of service. We apologize for any inconvenience this may cause and will provide updates as they become available.

  2. identified Apr 23, 2025, 10:13 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Apr 23, 2025, 10:44 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Apr 23, 2025, 11:14 PM UTC

    Issues around logging into Snapdocs should now be resolved. Work continues for full resolution of this issue

  5. monitoring Apr 24, 2025, 12:10 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Apr 24, 2025, 04:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 28, 2025

Digital Closings - Document Processing Delays

Detected by Pingoru
Mar 28, 2025, 04:52 PM UTC
Resolved
Mar 28, 2025, 07:15 PM UTC
Duration
2h 22m
Affected: Closings
Timeline · 3 updates
  1. monitoring Mar 28, 2025, 04:52 PM UTC

    We have identified an issue that may cause delays in document processing. A fix has been implemented. Please contact [email protected] with any further questions.

  2. monitoring Mar 28, 2025, 05:44 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Mar 28, 2025, 07:15 PM UTC

    This incident has been resolved. Please contact [email protected] with any further questions.

Read the full incident report →

Notice November 25, 2024

Microsoft Outlook Outage

Detected by Pingoru
Nov 25, 2024, 05:04 PM UTC
Resolved
Nov 25, 2024, 10:29 PM UTC
Duration
5h 24m
Affected: Notary ConnectClosingsSupport Emails
Timeline · 2 updates
  1. monitoring Nov 25, 2024, 05:04 PM UTC

    Please be aware that Microsoft Outlook is currently experiencing an outage, which may cause delays in email communication. For faster responses, please message directly on the Snapdocs platform or contact Snapdocs Support by phone.

  2. resolved Nov 25, 2024, 10:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 28, 2024

Intermitten Latency on Site

Detected by Pingoru
Oct 28, 2024, 03:07 PM UTC
Resolved
Oct 28, 2024, 05:03 PM UTC
Duration
1h 56m
Affected: Notary ConnectClosings
Timeline · 3 updates
  1. investigating Oct 28, 2024, 03:07 PM UTC

    We are currently experiencing intermittent slowness on our website. Our engineers are aware of the issue and investigating. We will provide additional updates soon.

  2. monitoring Oct 28, 2024, 03:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 28, 2024, 05:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 24, 2024

Snapdocs Support Email Delays

Detected by Pingoru
Oct 24, 2024, 01:08 PM UTC
Resolved
Oct 25, 2024, 01:50 PM UTC
Duration
1d
Affected: Support Emails
Timeline · 3 updates
  1. investigating Oct 24, 2024, 01:08 PM UTC

    Our email provider has reported latency affecting emails to our Snapdocs Support. Due to this, inbound emails sent to [email protected] may be delayed. Support is still able to receive phone calls. If you need immediate assistance with live orders or closings, please call our Support team at 833-762-7362. We will provide more updates as they become available.

  2. identified Oct 24, 2024, 01:48 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Oct 25, 2024, 01:50 PM UTC

    The incident has been resolved.

Read the full incident report →

Notice October 22, 2024

Snapdocs Site Access- Issue Resolved

Detected by Pingoru
Oct 22, 2024, 01:03 AM UTC
Resolved
Oct 22, 2024, 01:03 AM UTC
Duration
—
Affected: Notary ConnectClosings
Timeline · 1 update
  1. resolved Oct 22, 2024, 01:03 AM UTC

    Snapdocs has identified and fixed an issue affecting site access.

Read the full incident report →

Major October 16, 2024

Digital Closings Processing Delays

Detected by Pingoru
Oct 16, 2024, 03:38 PM UTC
Resolved
Oct 17, 2024, 04:46 PM UTC
Duration
1d 1h
Affected: Closings
Timeline · 4 updates
  1. investigating Oct 16, 2024, 03:38 PM UTC

    We are currently experiencing a delay in document processing and closing creation. We are currently investigating and will have another update in 30 minutes.

  2. identified Oct 16, 2024, 04:04 PM UTC

    The issue has been identified. Our team is further investigating and working to implement a fix. Please reach out to [email protected] with any questions or concerns.

  3. monitoring Oct 16, 2024, 05:02 PM UTC

    A fix has been implemented and we are closely monitoring the results.

  4. resolved Oct 17, 2024, 04:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 8, 2024

Snapdocs Support Phone Outage

Detected by Pingoru
Oct 08, 2024, 08:48 PM UTC
Resolved
Oct 09, 2024, 01:38 PM UTC
Duration
16h 49m
Timeline · 3 updates
  1. identified Oct 08, 2024, 08:48 PM UTC

    Our phone provider has reported an outage. Due to this, our support team is unable to receive or respond to phone calls. Support is still able to receive emails. Please email [email protected] for any issues or questions. We will continue to keep you updated.

  2. identified Oct 08, 2024, 08:49 PM UTC

    Our phone provider has reported an outage. Due to this, our support team is unable to receive or respond to phone calls. Support is still able to receive emails. Please email [email protected] for any issues or questions.

  3. resolved Oct 09, 2024, 01:38 PM UTC

    This incident has been resolved.

Read the full incident report →