Snapdocs Outage History

Snapdocs is up right now

Pingoru has recorded 50 incidents for Snapdocs: 38 in the last 12 months and 10 in the last 90 days.

Source: status.snapdocs.com

50incidents recorded
38last 12 months
10last 90 days
11 hourstypical duration
Incidents per month
036AprMayJunJulAugSepOct2
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct2%
Pingoru began tracking Snapdocs in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 2026660 of 720 (8%)
May 2026022 of 744 (3%)
June 2026416 of 720 (2%)
July 2026512 of 744 (2%)
August 2026530 of 744 (4%)
September 202623 of 720 (0%)
October 202629 of 525 (2%)

Incidents, newest first

Minor January 14, 2026 3rd party Snapdocs provider, Twilio, is experiencing an outage impacting 2FA 22h 14m Twilio SMS

Started Jan 14, 2026, 06:52 PM UTC· resolved Jan 15, 2026, 05:07 PM UTC

  1. investigating Jan 14, 2026, 06:52 PM UTC

    Snapdocs is experiencing issues sending 2-factor authentication codes. Please refer to this status page for additional Twilio updates: https://status.twilio.com/

  2. investigating Jan 14, 2026, 07:47 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jan 15, 2026, 05:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 8, 2026 3rd party Snapdocs provider, Twilio, is experiencing an outage. 3h 20m Twilio SMS

Started Jan 08, 2026, 02:10 AM UTC· resolved Jan 08, 2026, 05:30 AM UTC

  1. investigating Jan 08, 2026, 02:10 AM UTC

    Snapdocs is experiencing issues sending 2-factor authentication codes. Please refer to this status page for additional Twilio updates: https://status.twilio.com/

  2. resolved Jan 08, 2026, 05:30 AM UTC

    We now are seeing that our SMS notifications for 2-factor authentication are successfully delivering as expected.

Read the full incident report →

Notice November 21, 2025 Document Processing Delays 23m Closings

Started Nov 21, 2025, 12:54 AM UTC· resolved Nov 21, 2025, 01:18 AM UTC

  1. monitoring Nov 21, 2025, 12:54 AM UTC

    A fix has been implemented and we are monitoring the results for delays in document processing.

  2. resolved Nov 21, 2025, 01:18 AM UTC

    This incident has been resolved.

Read the full incident report →

Major November 18, 2025 Network Connectivity Issues 4h 38m Notary Connect, Closings, eVault

Started Nov 18, 2025, 01:17 PM UTC· resolved Nov 18, 2025, 05:55 PM UTC

  1. investigating Nov 18, 2025, 01:17 PM UTC

    We are experiencing network connectivity issues.

  2. investigating Nov 18, 2025, 02:24 PM UTC

    We are continuing to investigate this issue.

  3. identified Nov 18, 2025, 02:26 PM UTC

    We have identified that the Snapdocs platform is experiencing network latency tied to the third party vendor outage, Cloudflare, we are currently waiting for service to be restored and continuing to monitor closely.

  4. monitoring Nov 18, 2025, 02:48 PM UTC

    Our 3rd party vendor has begun restoring service. Some customers may still experience intermittent issues as the vendor continues to deploy mitigations.

  5. monitoring Nov 18, 2025, 03:59 PM UTC

    Service has been broadly restored, however some customers may continue to experience intermittent issues as our vendor addresses isolated issues.

  6. resolved Nov 18, 2025, 05:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025 System Latency Delays - AWS Impact 1d 3h Notary Connect, Twilio SMS, Closings

Started Oct 20, 2025, 05:50 PM UTC· resolved Oct 21, 2025, 09:42 PM UTC

  1. identified Oct 20, 2025, 05:50 PM UTC

    Widespread internet provider disruptions may impact delivery of borrower 2FA codes, closing creation, and document pushback

  2. monitoring Oct 20, 2025, 10:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Oct 20, 2025, 11:21 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Oct 21, 2025, 09:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025 SMS + MFA Delivery Issues 6h 7m Notary Connect, Twilio SMS, Closings

Started Oct 20, 2025, 11:46 AM UTC· resolved Oct 20, 2025, 05:53 PM UTC

  1. identified Oct 20, 2025, 11:46 AM UTC

    We are currently experiencing an outage affecting 2FA code delivery from our third-party provider. Our team is investigating and will share another update within 30 minutes.

  2. identified Oct 20, 2025, 12:37 PM UTC

    We continue to investigate this issue. For the quickest resolution, please email [email protected].

  3. monitoring Oct 20, 2025, 01:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 20, 2025, 05:53 PM UTC

    This incident has been upgraded to a larger incident

Read the full incident report →

Minor October 13, 2025 Encompass Parser Submissions 8d 5h Closings

Started Oct 13, 2025, 04:33 PM UTC· resolved Oct 21, 2025, 09:44 PM UTC

  1. investigating Oct 13, 2025, 04:33 PM UTC

    We are currently investigating issues affecting parser submissions from Encompass.

  2. identified Oct 13, 2025, 05:10 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Oct 13, 2025, 06:11 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Oct 13, 2025, 11:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. identified Oct 14, 2025, 05:17 PM UTC

    We are experiencing an issue automatically retrieving document packages from Encompass Loan Connect. We are actively working on a solution.

  6. identified Oct 17, 2025, 12:50 PM UTC

    We are continuing to work on a fix for this issue.

  7. identified Oct 17, 2025, 04:19 PM UTC

    We are continuing to work on a fix for this issue.

  8. monitoring Oct 17, 2025, 09:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  9. resolved Oct 21, 2025, 09:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 8, 2025 SSO Login 30m Notary Connect, Closings

Started Oct 08, 2025, 01:18 PM UTC· resolved Oct 08, 2025, 01:49 PM UTC

  1. investigating Oct 08, 2025, 01:18 PM UTC

    Snapdocs is currently investigating an issue with SSO logins

  2. monitoring Oct 08, 2025, 01:38 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 08, 2025, 01:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 25, 2025 System Latency 1h 45m Notary Connect, Closings

Started Sep 25, 2025, 08:31 PM UTC· resolved Sep 25, 2025, 10:17 PM UTC

  1. monitoring Sep 25, 2025, 08:31 PM UTC

    We've resolved the recent system latency on the Snapdocs website. Our team has thoroughly investigated and implemented a fix.

  2. resolved Sep 25, 2025, 10:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 17, 2025 Intermittent System Latency 2h 20m Notary Connect, Closings

Started Sep 17, 2025, 05:49 PM UTC· resolved Sep 17, 2025, 08:10 PM UTC

  1. investigating Sep 17, 2025, 05:49 PM UTC

    We are currently experiencing intermittent service degradation on our website. Our team is actively working to resolve the issue and restore full functionality. We will provide updates as they become available.

  2. investigating Sep 17, 2025, 06:18 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 17, 2025, 07:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 17, 2025, 08:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 7, 2025 Snapdocs Maintenance September 6 –

Started Sep 07, 2025, 04:00 AM UTC· resolved Sep 07, 2025, 04:00 AM UTC

  1. resolved Sep 12, 2025, 08:14 PM UTC

    Snapdocs scheduled maintenance for April 5 has been completed

Read the full incident report →

Minor August 29, 2025 QC Reporting Delays 3h 54m Closings

Started Aug 29, 2025, 04:18 PM UTC· resolved Aug 29, 2025, 08:12 PM UTC

  1. investigating Aug 29, 2025, 04:18 PM UTC

    We are currently investigating delays in generating QC reports

  2. identified Aug 29, 2025, 05:05 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Aug 29, 2025, 06:08 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Aug 29, 2025, 07:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Aug 29, 2025, 08:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 17, 2025 Document Upload issues for Full Redraw submissions via EPC 4h 7m Closings

Started Jun 17, 2025, 07:22 PM UTC· resolved Jun 17, 2025, 11:30 PM UTC

  1. identified Jun 17, 2025, 07:22 PM UTC

    We have identified an issue with Full Redraw submissions sent via EPC. Document upload is not working as expected. As a workaround, please submit all closings as a new closing to ensure documents are uploaded successfully.

  2. monitoring Jun 17, 2025, 10:58 PM UTC

    A fix has been implemented and we are monitoring for the next 30 minutes.

  3. resolved Jun 17, 2025, 11:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 12, 2025 Funding Review QC Reports and eFoldering delayed 1h 12m Closings

Started Jun 12, 2025, 08:29 PM UTC· resolved Jun 12, 2025, 09:42 PM UTC

  1. identified Jun 12, 2025, 08:29 PM UTC

    Due to an issue with Google Cloud, some transactions are experiencing delays with Funding QC Reviews and eFoldering

  2. monitoring Jun 12, 2025, 09:01 PM UTC

    Funding QC Reviews are no longer experiencing delays, we are continuing to monitor for the next 30 minutes

  3. resolved Jun 12, 2025, 09:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 12, 2025 Snapdocs Support - Phone Outage 3h 51m Notary Connect, Closings

Started Jun 12, 2025, 06:30 PM UTC· resolved Jun 12, 2025, 10:21 PM UTC

  1. identified Jun 12, 2025, 06:30 PM UTC

    We are experiencing a temporary phone outage with our provider. Consequently, our support team is currently unable to answer phone calls. However, we are actively monitoring and responding to emails. For any support inquiries, please reach us at [email protected]. We will provide updates as soon as our phone service is restored.

  2. identified Jun 12, 2025, 08:17 PM UTC

    Phone services remain unavailable due to the ongoing outage. Support is still actively monitoring and responding to emails. For any support inquiries, please reach us at [email protected].

  3. monitoring Jun 12, 2025, 09:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 12, 2025, 10:21 PM UTC

    This incident has been resolved.

Read the full incident report →