Snapdocs incident

Snapdocs Login Error

Minor Resolved View vendor source →

Snapdocs experienced a minor incident on January 21, 2026 affecting Notary Connect and Closings, lasting 1h 19m. The incident has been resolved; the full update timeline is below.

Started
Jan 21, 2026, 02:19 PM UTC
Resolved
Jan 21, 2026, 03:38 PM UTC
Duration
1h 19m
Detected by Pingoru
Jan 21, 2026, 02:19 PM UTC

Affected components

Notary ConnectClosings

Update timeline

  1. investigating Jan 21, 2026, 02:19 PM UTC

    We are currently investigating an issue where users who are logging in receive an error message.

  2. identified Jan 21, 2026, 03:00 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 21, 2026, 03:09 PM UTC

    A fix has been implemented and we are monitoring results.

  4. resolved Jan 21, 2026, 03:38 PM UTC

    This incident has been resolved.