Snapdocs experienced a notice incident on July 14, 2026 affecting Closings, lasting 1h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Closings
Update timeline
- identified Jul 14, 2026, 06:16 PM UTC
Snapdocs' third-party vendor is experiencing degraded performance generating KBA questions, causing some recipients to not receive them — which can delay or block entry into notary meetings. The Snapdocs platform itself is fully functional. As a workaround, hybrid and wet closings can be submitted to avoid delays. Questions: [email protected]
- monitoring Jul 14, 2026, 06:51 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 14, 2026, 07:21 PM UTC
This incident has been resolved.