Snapdocs experienced a minor incident on March 9, 2026 affecting Closings, lasting 1h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Closings
Update timeline
- investigating Mar 09, 2026, 06:15 PM UTC
Snapdocs is experiencing some intermittent issues retrieving documents from ICE. We are experiencing higher than normal number of errors retrieving documents/creating closings.
- identified Mar 09, 2026, 06:32 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 09, 2026, 06:42 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 09, 2026, 07:42 PM UTC
This incident has been resolved.