Snapdocs incident

ICE/Encompass Intermittent Delays

Minor Resolved View vendor source →
Started
Mar 09, 2026, 06:15 PM UTC
Resolved
Mar 09, 2026, 07:42 PM UTC
Duration
1h 27m
Detected by Pingoru
Mar 09, 2026, 06:15 PM UTC

Affected components

Closings

Update timeline

  1. investigating Mar 09, 2026, 06:15 PM UTC

    Snapdocs is experiencing some intermittent issues retrieving documents from ICE. We are experiencing higher than normal number of errors retrieving documents/creating closings.

  2. identified Mar 09, 2026, 06:32 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 09, 2026, 06:42 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 09, 2026, 07:42 PM UTC

    This incident has been resolved.

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