Snapdocs incident
3rd party Snapdocs Email provider, Sendgrid, is experiencing issues with email delivery
Snapdocs experienced a minor incident on January 22, 2026 affecting Notary Connect and Closings, lasting 20h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 22, 2026, 08:21 PM UTC
Snapdocs is currently experiencing email delivery issues with one of our email providers. We understand the importance of email communication and are actively working to resolve this issue. Our team is in the process of re-routing all email traffic to an alternate provider to ensure continuity of service. We apologize for any inconvenience this may cause and will provide updates as they become available.
- investigating Jan 22, 2026, 08:22 PM UTC
We are continuing to investigate this issue.
- identified Jan 22, 2026, 08:29 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jan 22, 2026, 09:32 PM UTC
Snapdocs engineering has identified that the issue is related to the Microsoft outage for 365 Services including email delivery. Microsoft's Status page- https://status.cloud.microsoft/
- resolved Jan 23, 2026, 05:16 PM UTC
This incident has been resolved.