Snapdocs experienced a notice incident on June 30, 2026 affecting Notary Connect and Closings, lasting 3h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 30, 2026, 04:17 PM UTC
We are aware that there is some intermittent latency for some users on Snapdocs. Our team is actively working to resolve the issue and restore full functionality. Thank you for your patience.
- investigating Jun 30, 2026, 05:24 PM UTC
We are seeing improvements across the platform but aware that there is still some intermittent latency for some users on Snapdocs. Our team is actively working to resolve the issue and restore full functionality. Thank you for your patience.
- identified Jun 30, 2026, 06:15 PM UTC
Our team has identified the cause to the platform latency and we making adjustments to reinforce platform stability.
- monitoring Jun 30, 2026, 06:21 PM UTC
A fix has been implemented and we are monitoring the results across platform functionality.
- resolved Jun 30, 2026, 07:33 PM UTC
This incident has been resolved.