Resolved after 3 days 20 hours, affecting Notary Connect and Closings, on March 26, 2026.
A fix has been implemented and we are monitoring the results. Please email [email protected] if you have any questions.
Affected components
Update timeline
- identified Mar 26, 2026, 08:54 PM UTC
Snapdocs is currently investigating errors accessing our website
- identified Mar 26, 2026, 09:19 PM UTC
We are continuing to work on a fix for this issue.
- identified Mar 26, 2026, 10:06 PM UTC
We are currently investigating multiple issues affecting transaction processing, platform access, authentication, and notification delivery, which may result in delays or degraded performance for some users. Our team is actively working to identify root causes and restore full functionality as quickly as possible.
- identified Mar 26, 2026, 10:26 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Mar 26, 2026, 10:56 PM UTC
A fix has been implemented and we are monitoring the results. Please email [email protected] if you have any questions.
- resolved Mar 30, 2026, 05:04 PM UTC
This incident has been resolved.
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