Snapdocs incident

Errors Accessing Snapdocs

Critical Resolved View vendor source →
Started
Mar 26, 2026, 08:54 PM UTC
Resolved
Mar 30, 2026, 05:04 PM UTC
Duration
3d 20h
Detected by Pingoru
Mar 26, 2026, 08:54 PM UTC

Affected components

Notary ConnectClosings

Update timeline

  1. identified Mar 26, 2026, 08:54 PM UTC

    Snapdocs is currently investigating errors accessing our website

  2. identified Mar 26, 2026, 09:19 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Mar 26, 2026, 10:06 PM UTC

    We are currently investigating multiple issues affecting transaction processing, platform access, authentication, and notification delivery, which may result in delays or degraded performance for some users. Our team is actively working to identify root causes and restore full functionality as quickly as possible.

  4. identified Mar 26, 2026, 10:26 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Mar 26, 2026, 10:56 PM UTC

    A fix has been implemented and we are monitoring the results. Please email [email protected] if you have any questions.

  6. resolved Mar 30, 2026, 05:04 PM UTC

    This incident has been resolved.

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