Snapdocs incident

3rd party Snapdocs provider, Twilio, is experiencing an outage.

Major Resolved View vendor source →

Snapdocs experienced a major incident on January 8, 2026 affecting Twilio SMS, lasting 3h 20m. The incident has been resolved; the full update timeline is below.

Started
Jan 08, 2026, 02:10 AM UTC
Resolved
Jan 08, 2026, 05:30 AM UTC
Duration
3h 20m
Detected by Pingoru
Jan 08, 2026, 02:10 AM UTC

Affected components

Twilio SMS

Update timeline

  1. investigating Jan 08, 2026, 02:10 AM UTC

    Snapdocs is experiencing issues sending 2-factor authentication codes. Please refer to this status page for additional Twilio updates: https://status.twilio.com/

  2. resolved Jan 08, 2026, 05:30 AM UTC

    We now are seeing that our SMS notifications for 2-factor authentication are successfully delivering as expected.