Snapdocs incident

System Delays Aug 13 - Notary Connect Platform

Minor Resolved View vendor source →

Snapdocs experienced a minor incident on August 13, 2026 affecting Notary Connect, lasting 56m. The incident has been resolved; the full update timeline is below.

Started
Aug 13, 2026, 08:47 PM UTC
Resolved
Aug 13, 2026, 09:44 PM UTC
Duration
56m
Detected by Pingoru
Aug 13, 2026, 08:47 PM UTC

Affected components

Notary Connect

Update timeline

  1. investigating Aug 13, 2026, 08:47 PM UTC

    We are currently investigating delays in order creation within our Notary Connect (scheduling) platform . Our team is actively working to identify the cause and restore normal processing times. We will provide updates as more information becomes available.

  2. investigating Aug 13, 2026, 09:01 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Aug 13, 2026, 09:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Aug 13, 2026, 09:43 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Aug 13, 2026, 09:44 PM UTC

    This incident has been resolved.