Resolved after 4 hours 17 minutes, affecting Closings, on July 30, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Closings
Update timeline
- investigating Jul 30, 2026, 02:36 PM UTC
Snapdocs is experiencing some intermittent issues retrieving documents and closing creation from ICE.
- investigating Jul 30, 2026, 02:47 PM UTC
Snapdocs customers integrated with Encompass may continue to experience delays as Encompass works to resolve an ongoing service disruption. As a workaround, we recommend manually creating closings within Snapdocs for any urgent transactions. Please contact [email protected] for any questions.
- monitoring Jul 30, 2026, 03:34 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 30, 2026, 06:54 PM UTC
This incident has been resolved.
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