Snapdocs experienced a minor incident on April 24, 2026 affecting Closings, lasting 20h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Closings
Update timeline
- identified Apr 24, 2026, 05:50 PM UTC
Snapdocs customers on Encompass may be experiencing issues and delays, as reported by Encompass - https://www.ice.com/status/platform/encompass This issue does not affect Snapdocs platform health.
- identified Apr 24, 2026, 09:06 PM UTC
Snapdocs customers integrated with Encompass may continue to experience delays as Encompass works to resolve an ongoing service disruption. As a workaround, we recommend manually creating closings within Snapdocs for any urgent transactions.
- resolved Apr 25, 2026, 02:48 PM UTC
This incident has been resolved.