Snapdocs incident

Intermittent Closing Creation Delays

Minor Resolved View vendor source →
Started
Apr 17, 2026, 06:37 PM UTC
Resolved
Apr 17, 2026, 10:20 PM UTC
Duration
3h 43m
Detected by Pingoru
Apr 17, 2026, 06:37 PM UTC

Affected components

Notary ConnectClosings

Update timeline

  1. investigating Apr 17, 2026, 06:37 PM UTC

    We are currently investigating this issue.

  2. identified Apr 17, 2026, 07:24 PM UTC

    We are currently investigating an issue causing delays in order and closing creation. Some orders may experience longer than normal processing times. Orders and closings can still be created manually. Please contact [email protected] with any questions.

  3. identified Apr 17, 2026, 08:45 PM UTC

    We continue to actively work toward a resolution for this issue. We appreciate your patience as our team works to restore full functionality. If you have any immediate questions or need assistance, please reach out to us at [email protected].

  4. monitoring Apr 17, 2026, 09:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Apr 17, 2026, 10:20 PM UTC

    This incident has been resolved.

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