Skyhigh Security incident
Incident - Latency detected in Frankfurt region.
Skyhigh Security experienced a minor incident on March 13, 2026 affecting Skyhigh SWG (Skyhigh SWG) and 211 (Frankfurt SWG PoP 211), lasting 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 13, 2026, 07:01 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Mar 13, 2026, 07:02 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Mar 13, 2026, 08:53 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Mar 13, 2026, 08:56 AM UTC
Mitigation is in place - traffic is rerouted
- investigating Mar 13, 2026, 09:50 AM UTC
Issue mitigated rerouting will remain in place
- resolved Mar 13, 2026, 01:02 PM UTC
All traffic rerouted. Frankfurt is in maintenance mode. No customer impact expected. Your protections remains fully functional.