Skyhigh Security experienced a minor incident on February 25, 2026 affecting Skyhigh CASB (Skyhigh CASB) and production-us (production-us) and 1 more component, lasting 1h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 25, 2026, 03:15 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Feb 25, 2026, 03:24 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Feb 25, 2026, 04:54 AM UTC
Twilio restored the service at 02:00 UTC, and the issue has been resolved.