Skyhigh Security Outage History
Skyhigh Security degraded · 1 active incident · 1 long-running issue View live status →Pingoru has recorded 171 incidents for Skyhigh Security: 171 in the last 12 months and 50 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 26 | 382 of 720 (53%) |
| May 2026 | 6 | 14 of 744 (2%) |
| June 2026 | 20 | 174 of 720 (24%) |
| July 2026 | 23 | 75 of 744 (10%) |
| August 2026 | 15 | 33 of 744 (4%) |
| September 2026 | 18 | 19 of 720 (3%) |
| October 2026 | 14 | 94 of 590 (16%) |
Incidents, newest first
Minor June 22, 2026 [SKI-267] Incident - Skyhigh UI intermittent login failures 4h 52m Skyhigh CASB (Skyhigh CASB), production-us (production-us)
Started Jun 22, 2026, 07:40 PM UTC· resolved Jun 23, 2026, 12:33 AM UTC
- identified Jun 22, 2026, 07:40 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jun 22, 2026, 07:41 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jun 22, 2026, 08:00 PM UTC
We are currently investigating an issue that may impact Skyhigh UI login. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jun 22, 2026, 09:05 PM UTC
Skyhigh UI login is working. Service is available and we are monitoring. For further assistance, please contact Skyhigh Support for any further assistance.
- resolved Jun 23, 2026, 12:33 AM UTC
Incident resolved
Major June 17, 2026 Incident - Latency Observed. 3h 48m Skyhigh SWG (Skyhigh SWG), 398 (Sao Paulo SWG PoP 398), 436 (Sao Paulo SWG PoP 436), 441 (Sao Paulo SWG PoP 441)
Started Jun 17, 2026, 12:39 PM UTC· resolved Jun 17, 2026, 04:27 PM UTC
- investigating Jun 17, 2026, 12:39 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jun 17, 2026, 12:40 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Jun 17, 2026, 04:27 PM UTC
Incident resolved
Major June 16, 2026 Incident - Service Degradation on Sao Paulo Pop 15h 45m Skyhigh SWG (Skyhigh SWG), 206 (Sao Paulo SWG PoP 206)
Started Jun 16, 2026, 10:22 AM UTC· resolved Jun 17, 2026, 02:07 AM UTC
- identified Jun 16, 2026, 10:22 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jun 16, 2026, 10:25 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Jun 17, 2026, 02:07 AM UTC
Incident resolved
Minor June 16, 2026 Incident - Service Degradation on Ashburn Pop 4h 1m Skyhigh SWG (Skyhigh SWG), 293 (Ashburn VA SWG PoP 293)
Started Jun 16, 2026, 08:06 AM UTC· resolved Jun 16, 2026, 12:07 PM UTC
- identified Jun 16, 2026, 08:06 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jun 16, 2026, 08:08 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Jun 16, 2026, 12:07 PM UTC
Incident resolved
Minor June 12, 2026 Incident - Performance Degradation 49m Skyhigh CASB (Skyhigh CASB), production-us (production-us)
Started Jun 12, 2026, 10:56 AM UTC· resolved Jun 12, 2026, 11:45 AM UTC
- identified Jun 12, 2026, 10:56 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jun 12, 2026, 10:58 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Jun 12, 2026, 11:45 AM UTC
Incident resolved
Major June 10, 2026 Incident - Service Degradation Dedicated Egress IP 1h 33m Skyhigh SWG (Skyhigh SWG), 205 (Tokyo SWG PoP 205), 243 (Manchester SWG PoP 243)
Started Jun 10, 2026, 06:37 PM UTC· resolved Jun 10, 2026, 08:10 PM UTC
- identified Jun 10, 2026, 06:37 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jun 10, 2026, 06:42 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jun 10, 2026, 07:01 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Jun 10, 2026, 08:10 PM UTC
Incident resolved
Minor June 10, 2026 Incident - Performance Degradation: NRT DLP Event Processing. 8h 27m Skyhigh CASB (Skyhigh CASB), production-us (production-us)
Started Jun 10, 2026, 07:19 AM UTC· resolved Jun 10, 2026, 03:47 PM UTC
- investigating Jun 10, 2026, 07:19 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jun 10, 2026, 08:16 AM UTC
The Engineering team is investigating NRT connection pool (100) vs recent Zeus hotfix affecting connection checks
- investigating Jun 10, 2026, 08:44 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jun 10, 2026, 10:52 AM UTC
Issue is resolved now.
- resolved Jun 10, 2026, 10:54 AM UTC
Incident resolved
- investigating Jun 10, 2026, 02:20 PM UTC
Incident resolved
- investigating Jun 10, 2026, 02:21 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Jun 10, 2026, 03:47 PM UTC
Incident resolved
Minor June 9, 2026 Incident - Latency Observed 6m Skyhigh SWG (Skyhigh SWG), 239 (Milan SWG PoP 239)
Started Jun 09, 2026, 11:14 AM UTC· resolved Jun 09, 2026, 11:20 AM UTC
- identified Jun 09, 2026, 11:14 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Jun 09, 2026, 11:20 AM UTC
Incident resolved
Major June 9, 2026 Incident - Inline Email DLP processing impacted 1h 23m Skyhigh CASB (Skyhigh CASB), spop-sjc-east-api-pop (N.California DLP PoP)
Started Jun 09, 2026, 08:25 AM UTC· resolved Jun 09, 2026, 09:48 AM UTC
- identified Jun 09, 2026, 08:25 AM UTC
We are currently investigating an issue that may impact inline email processing. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jun 09, 2026, 09:02 AM UTC
We are currently investigating an issue that may impact inline email processing. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Jun 09, 2026, 09:48 AM UTC
Incident resolved
Minor June 8, 2026 Incident - Service Degradation 1h 23m Skyhigh SWG (Skyhigh SWG), 398 (Sao Paulo SWG PoP 398), 436 (Sao Paulo SWG PoP 436), 441 (Sao Paulo SWG PoP 441)
Started Jun 08, 2026, 01:36 PM UTC· resolved Jun 08, 2026, 03:00 PM UTC
- identified Jun 08, 2026, 01:36 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jun 08, 2026, 01:37 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jun 08, 2026, 01:45 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Jun 08, 2026, 03:00 PM UTC
Incident resolved
Minor June 4, 2026 Incident - Intermittent issues with Skyhigh UI User-activities page. 2h 47m Skyhigh CASB (Skyhigh CASB), glovcloud-us (GovCloud SuperPoP)
Started Jun 04, 2026, 05:07 PM UTC· resolved Jun 04, 2026, 07:55 PM UTC
- identified Jun 04, 2026, 05:07 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jun 04, 2026, 05:08 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jun 04, 2026, 05:43 PM UTC
We are currently investigating an issue that may impact accessing Skyhigh UI user-activities page in GovCloud. Service may not be fully available. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Jun 04, 2026, 07:55 PM UTC
Incident resolved
Minor June 4, 2026 Incident - Network latency observed 1h 34m Skyhigh SWG (Skyhigh SWG), 201 (Hong Kong SWG PoP 201), 282 (Osaka SWG PoP 282), 286 (Hong Kong SWG PoP 286) and 1 more
Started Jun 04, 2026, 02:08 AM UTC· resolved Jun 04, 2026, 03:42 AM UTC
- identified Jun 04, 2026, 02:08 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jun 04, 2026, 02:08 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Jun 04, 2026, 03:42 AM UTC
Incident resolved
Minor June 3, 2026 Incident - Network latency observed - Policy updates delayed 21m Policy (Policy), 207 (Rio De Janeiro SWG PoP 207), 398 (Sao Paulo SWG PoP 398), 436 (Sao Paulo SWG PoP 436) and 1 more
Started Jun 03, 2026, 02:14 AM UTC· resolved Jun 03, 2026, 02:36 AM UTC
- identified Jun 03, 2026, 02:14 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jun 03, 2026, 02:15 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Jun 03, 2026, 02:36 AM UTC
Incident resolved
Minor May 27, 2026 Incident - Service Degradation between NA/SA and APAC regions 2m Skyhigh SWG (Skyhigh SWG), 206 (Sao Paulo SWG PoP 206), 207 (Rio De Janeiro SWG PoP 207), 257 (Miami FL SWG PoP 257) and 1 more
Started May 27, 2026, 04:22 PM UTC· resolved May 27, 2026, 04:25 PM UTC
- identified May 27, 2026, 04:22 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved May 27, 2026, 04:23 PM UTC
Incident resolved
- resolved May 27, 2026, 04:25 PM UTC
Incident resolved
Minor May 26, 2026 Incident - gateway anti-malware failures observed 4m Skyhigh SWG (Skyhigh SWG), 211 (Frankfurt SWG PoP 211)
Started May 26, 2026, 04:56 PM UTC· resolved May 26, 2026, 05:01 PM UTC
- identified May 26, 2026, 04:56 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating May 26, 2026, 05:00 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved May 26, 2026, 05:01 PM UTC
Incident resolved
Minor May 11, 2026 Incident - Service Degradation on Ashburn POP 3h 58m Skyhigh SWG (Skyhigh SWG), 293 (Ashburn VA SWG PoP 293)
Started May 11, 2026, 12:48 AM UTC· resolved May 11, 2026, 04:46 AM UTC
- identified May 11, 2026, 12:48 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating May 11, 2026, 12:52 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating May 11, 2026, 01:26 AM UTC
Your traffic has been rerouted. No customer impact expected. For further assistance, please contact Skyhigh Support.
- resolved May 11, 2026, 04:46 AM UTC
Incident resolved
Minor May 5, 2026 Incident - Latency Detected 1h 34m Skyhigh SWG (Skyhigh SWG), 239 (Milan SWG PoP 239)
Started May 05, 2026, 06:46 AM UTC· resolved May 05, 2026, 08:21 AM UTC
- investigating May 05, 2026, 06:46 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating May 05, 2026, 06:47 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved May 05, 2026, 08:21 AM UTC
Incident resolved
Minor April 28, 2026 Incident - Observed latency in Bogota region. – Skyhigh SWG (Skyhigh SWG), 266 (Bogota SWG PoP 266)
Started Apr 28, 2026, 03:48 PM UTC· resolved Apr 28, 2026, 03:48 PM UTC
- resolved Apr 28, 2026, 03:48 PM UTC
Incident resolved
Minor April 27, 2026 Incident - Performance Degradation: NRT DLP Event Processing. 10h 32m Skyhigh CASB (Skyhigh CASB), production-us (production-us), production-eu (production-eu)
Started Apr 27, 2026, 04:07 PM UTC· resolved Apr 28, 2026, 02:40 AM UTC
- identified Apr 27, 2026, 04:07 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Apr 27, 2026, 04:09 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Apr 28, 2026, 02:40 AM UTC
Incident resolved
Major April 27, 2026 Incident - Inline email DLP and Dashboard UI are impacted 7h 10m Skyhigh CASB (Skyhigh CASB), production-us (production-us)
Started Apr 27, 2026, 07:37 AM UTC· resolved Apr 27, 2026, 02:48 PM UTC
- identified Apr 27, 2026, 07:37 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Apr 27, 2026, 07:38 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Apr 27, 2026, 09:15 AM UTC
We are currently investigating an issue that may impact UI performance. Service may not be fully available for some customers. Status will be updated when resolved, for further assistance, please contact Skyhigh Support.
- investigating Apr 27, 2026, 11:10 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Apr 27, 2026, 12:24 PM UTC
We are investigating a situation affecting service performance and availability. Some users may experience limited access. We will provide updates as they become available; please contact Skyhigh Support for further assistance.
- resolved Apr 27, 2026, 02:48 PM UTC
Incident resolved
Minor April 26, 2026 Incident - Observed latency on US East region. 5h 5m Skyhigh SWG (Skyhigh SWG), 293 (Ashburn VA SWG PoP 293)
Started Apr 26, 2026, 04:49 PM UTC· resolved Apr 26, 2026, 09:55 PM UTC
- identified Apr 26, 2026, 04:49 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Apr 26, 2026, 04:50 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Apr 26, 2026, 05:17 PM UTC
We are currently investigating an issue that may impact service availability and performance. Your traffic will be rerouted. No customer impact expected.
- resolved Apr 26, 2026, 09:55 PM UTC
Incident resolved
Minor April 23, 2026 Incident - AWS S3 Events Failing to Ingest 9h 7m Skyhigh CASB (Skyhigh CASB), production-us (production-us)
Started Apr 23, 2026, 10:07 PM UTC· resolved Apr 24, 2026, 07:15 AM UTC
- identified Apr 23, 2026, 10:07 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Apr 23, 2026, 10:10 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Apr 23, 2026, 10:41 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Apr 24, 2026, 04:33 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Apr 24, 2026, 07:15 AM UTC
Incident resolved
Minor April 22, 2026 Incident - Latency observed on Brazil region 20m Skyhigh SWG (Skyhigh SWG), 398 (Sao Paulo SWG PoP 398), 436 (Sao Paulo SWG PoP 436), 441 (Sao Paulo SWG PoP 441)
Started Apr 22, 2026, 07:25 PM UTC· resolved Apr 22, 2026, 07:45 PM UTC
- identified Apr 22, 2026, 07:25 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Apr 22, 2026, 07:26 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Apr 22, 2026, 07:45 PM UTC
This incident is resolved.
Minor April 20, 2026 Incident - Gateway anti-malware failures observed 40m Skyhigh SWG (Skyhigh SWG), 285 (Singapore SWG PoP 285)
Started Apr 20, 2026, 03:06 AM UTC· resolved Apr 20, 2026, 03:47 AM UTC
- identified Apr 20, 2026, 03:06 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Apr 20, 2026, 03:09 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Apr 20, 2026, 03:47 AM UTC
Incident resolved
Major April 16, 2026 Incident - Skyhigh UI not accessible in US 1d 5h Skyhigh CASB (Skyhigh CASB), production-us (production-us)
Started Apr 16, 2026, 03:45 PM UTC· resolved Apr 17, 2026, 09:08 PM UTC
- identified Apr 16, 2026, 03:45 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Apr 16, 2026, 03:49 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Apr 16, 2026, 04:17 PM UTC
We are currently investigating an issue that may impact Skyhigh UI availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Apr 16, 2026, 04:48 PM UTC
Incident resolved
- investigating Apr 16, 2026, 05:29 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Apr 16, 2026, 06:10 PM UTC
We are currently investigating an issue that may impact Skyhigh UI availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Apr 16, 2026, 06:26 PM UTC
We are currently investigating an issue that may impact Skyhigh UI and Incidents API performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Apr 17, 2026, 03:08 PM UTC
We are currently investigating an intermittent issue that may impact Skyhigh UI and Incidents API performance. Services are currently stable and actively monitored. For further assistance, please contact Skyhigh Support
- investigating Apr 17, 2026, 07:59 PM UTC
We are still investigating the intermittent issue that may impact Skyhigh UI and Incidents API performance. Services are currently stable and actively monitored. For further assistance, please contact Skyhigh Support
- investigating Apr 17, 2026, 08:06 PM UTC
We are still investigating the intermittent issue that may impact Skyhigh UI and Incidents API performance. Services are currently stable and actively monitored. For further assistance, please contact Skyhigh Support.
- resolved Apr 17, 2026, 09:08 PM UTC
Incident resolved