Skyhigh Security incident

Incident - Log storage backend experiencing service degradation in the London region

Skyhigh Security experienced a minor incident on April 3, 2026 affecting Skyhigh SWG (Skyhigh SWG) and Logging (Logging), lasting 3h 26m. The incident has been resolved; the full update timeline is below.

Started: Apr 03, 2026, 05:00 PM UTC
Resolved: Apr 03, 2026, 08:26 PM UTC
Duration: 3h 26m
Detected by Pingoru: Apr 03, 2026, 05:00 PM UTC

Affected components

Skyhigh SWG (Skyhigh SWG)Logging (Logging)

Update timeline

identified Apr 03, 2026, 05:00 PM UTC

We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
investigating Apr 03, 2026, 07:52 PM UTC

We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
investigating Apr 03, 2026, 07:53 PM UTC

We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
resolved Apr 03, 2026, 08:26 PM UTC

The issue is resolved.