Skyhigh Security incident

Incident - Latency issue observed between US and APAC regions

Skyhigh Security experienced a minor incident on March 4, 2026 affecting Skyhigh SWG (Skyhigh SWG) and 201 (Hong Kong SWG PoP 201) and 1 more component, lasting 1h 4m. The incident has been resolved; the full update timeline is below.

Started: Mar 04, 2026, 06:43 AM UTC
Resolved: Mar 04, 2026, 07:47 AM UTC
Duration: 1h 4m
Detected by Pingoru: Mar 04, 2026, 06:43 AM UTC

Affected components

Skyhigh SWG (Skyhigh SWG)201 (Hong Kong SWG PoP 201)202 (Noida SWG PoP 202)281 (Tokyo SWG PoP 281)285 (Singapore SWG PoP 285)286 (Hong Kong SWG PoP 286)403 (Seoul SWG PoP 403)446 (Sydney SWG PoP 446)447 (Sydney SWG PoP 447)449 (Sydney SWG PoP 449)

Update timeline

identified Mar 04, 2026, 06:43 AM UTC

We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
investigating Mar 04, 2026, 06:44 AM UTC

We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
resolved Mar 04, 2026, 07:47 AM UTC

Issue has been resolved