Skyhigh Security incident

Incident - Latency Issue detected in EU and APAC Regions

Minor Resolved View vendor source →
Started
Feb 26, 2026, 12:25 PM UTC
Resolved
Feb 26, 2026, 01:27 PM UTC
Duration
1h 1m
Detected by Pingoru
Feb 26, 2026, 12:25 PM UTC

Affected components

Skyhigh SWG (Skyhigh SWG)266 (Bogota SWG PoP 266)

Update timeline

  1. identified Feb 26, 2026, 12:25 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Feb 26, 2026, 12:29 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. resolved Feb 26, 2026, 01:27 PM UTC

    After disabling the problematic ISP, latency is normal again, Issue is resolved.

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