Skyhigh Security incident

Incident - Latency Issue detected in EU and APAC Regions

Skyhigh Security experienced a minor incident on February 26, 2026 affecting Skyhigh SWG (Skyhigh SWG) and 266 (Bogota SWG PoP 266), lasting 1h 1m. The incident has been resolved; the full update timeline is below.

Started: Feb 26, 2026, 12:25 PM UTC
Resolved: Feb 26, 2026, 01:27 PM UTC
Duration: 1h 1m
Detected by Pingoru: Feb 26, 2026, 12:25 PM UTC

Affected components

Skyhigh SWG (Skyhigh SWG)266 (Bogota SWG PoP 266)

Update timeline

identified Feb 26, 2026, 12:25 PM UTC

We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
investigating Feb 26, 2026, 12:29 PM UTC

We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
resolved Feb 26, 2026, 01:27 PM UTC

After disabling the problematic ISP, latency is normal again, Issue is resolved.