Shakepay Outage History

Shakepay is up right now

Pingoru has recorded 53 incidents for Shakepay: 42 in the last 12 months and 9 in the last 90 days.

Source: status.shakepay.com

53incidents recorded
42last 12 months
9last 90 days
2 hourstypical duration
Incidents per month
036AprMayJunJulAugSepOct6
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct7%
Pingoru began tracking Shakepay in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202618 of 720 (1%)
May 2026412 of 744 (2%)
June 202611 of 720 (0%)
July 202633 of 744 (0%)
August 202600 of 744 (0%)
September 202634 of 720 (0%)
October 2026635 of 511 (7%)

Incidents, newest first

Major October 18, 2026 E-transfer outage 1d 6h Interac e-Transfer funding

Started Oct 18, 2026, 06:14 AM UTC· resolved Oct 19, 2026, 12:54 PM UTC

  1. investigating Oct 18, 2026, 06:14 AM UTC

    Shakepay is currently experiencing an outage affecting Interac e-Transfers. Users may experience significant delays or be unable to send or receive e-Transfers at this time. Our team is actively investigating and working to restore service as quickly as possible.

  2. resolved Oct 19, 2026, 12:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 9, 2026 e-Transfer Delayed 1h 25m Interac e-Transfer funding

Started Oct 09, 2026, 04:42 PM UTC· resolved Oct 09, 2026, 06:08 PM UTC

  1. investigating Oct 09, 2026, 04:42 PM UTC

    Some of our service providers are currently experiencing issues. We’re assessing the impact on our services and will share updates here as we learn more.

  2. investigating Oct 09, 2026, 04:43 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 09, 2026, 05:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 09, 2026, 06:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 6, 2026 Service Outage 1h 2m Interac e-Transfer funding, Interac e-Transfer cashouts, Wire transfer funding

Started Oct 06, 2026, 05:33 PM UTC· resolved Oct 06, 2026, 06:35 PM UTC

  1. investigating Oct 06, 2026, 05:33 PM UTC

    We are experiencing degraded performance on e-transfers and wires

  2. monitoring Oct 06, 2026, 05:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 06, 2026, 06:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 5, 2026 Interac Money Requests currently delayed 34m Interac e-Transfer funding

Started Oct 05, 2026, 07:14 PM UTC· resolved Oct 05, 2026, 07:49 PM UTC

  1. investigating Oct 05, 2026, 07:14 PM UTC

    We are currently investigating this issue.

  2. identified Oct 05, 2026, 07:24 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 05, 2026, 07:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 05, 2026, 07:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 2, 2026 API Performance Degraded 33m Interac e-Transfer funding, Interac e-Transfer cashouts, Website, Bitcoin funding and 11 more

Started Oct 02, 2026, 06:59 PM UTC· resolved Oct 02, 2026, 07:33 PM UTC

  1. investigating Oct 02, 2026, 06:59 PM UTC

    We are currently investigating this issue.

  2. monitoring Oct 02, 2026, 07:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 02, 2026, 07:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 2, 2026 3rd party e-Transfer cash-out delayed 58m Interac e-Transfer cashouts

Started Oct 02, 2026, 03:05 AM UTC· resolved Oct 02, 2026, 04:04 AM UTC

  1. investigating Oct 02, 2026, 03:05 AM UTC

    An issue with a banking partner is currently preventing us from processing any e-Transfer withdrawals destined to third party recipients. In the meantime, in order to avoid any additional delays, please make sure to send your e-Transfers to your main email address. Thank you for your understanding

  2. identified Oct 02, 2026, 04:01 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 02, 2026, 04:02 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 02, 2026, 04:04 AM UTC

    This incident has been resolved.

Read the full incident report →

Major September 10, 2026 Problems with Interac e-Transfer Request Money 2h 23m Interac e-Transfer funding

Started Sep 10, 2026, 04:01 PM UTC· resolved Sep 10, 2026, 06:25 PM UTC

  1. investigating Sep 10, 2026, 04:01 PM UTC

    We are currently investigating this issue.

  2. identified Sep 10, 2026, 04:03 PM UTC

    We are experiencing performance issues on the request money feature and are working on a fix.

  3. monitoring Sep 10, 2026, 04:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 10, 2026, 06:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 4, 2026 Ethereum & USDC cashouts currently unavailable 42m Ethereum cashouts

Started Sep 04, 2026, 07:18 PM UTC· resolved Sep 04, 2026, 08:00 PM UTC

  1. investigating Sep 04, 2026, 07:18 PM UTC

    We are currently investigating this issue.

  2. identified Sep 04, 2026, 07:29 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 04, 2026, 07:39 PM UTC

    A fix has been implemented and we're currently broadcasting the remaining of the transaction backlog. Thank you for your patience.

  4. resolved Sep 04, 2026, 08:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 21, 2026 Card Service (Issuing, Digital Wallet Tokenization) problems 2h 23m

Started Jul 21, 2026, 08:34 PM UTC· resolved Jul 21, 2026, 10:58 PM UTC

  1. identified Jul 21, 2026, 08:34 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Jul 21, 2026, 10:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 21, 2026, 10:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 8, 2026 Etransfer Outage 26m Interac e-Transfer funding, Interac e-Transfer cashouts

Started Jul 08, 2026, 06:33 PM UTC· resolved Jul 08, 2026, 07:00 PM UTC

  1. investigating Jul 08, 2026, 06:33 PM UTC

    We are currently investigating this issue.

Read the full incident report →

Major July 8, 2026 Widespread Service Unavailability 26m Interac e-Transfer funding, Interac e-Transfer cashouts, Website, Bitcoin funding and 11 more

Started Jul 08, 2026, 06:32 PM UTC· resolved Jul 08, 2026, 06:59 PM UTC

  1. investigating Jul 08, 2026, 06:32 PM UTC

    We are currently investigating an issue causing widespread service unavailability for some customers. During this time, you may be unable to access the Shakepay app or experience failures when attempting to use core features. Our team is actively investigating the issue and working to restore service as quickly as possible. We apologize for the disruption and will provide another update as soon as we have more information.

  2. investigating Jul 08, 2026, 06:53 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jul 08, 2026, 06:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 7, 2026 Crypto Transactions delayed 57m Bitcoin funding, Bitcoin cashouts, Ethereum funding, Ethereum cashouts

Started Jun 07, 2026, 11:35 AM UTC· resolved Jun 07, 2026, 12:33 PM UTC

  1. identified Jun 07, 2026, 11:35 AM UTC

    Around 6:30AM EDT one of our crypto partners started experiencing an issue with crypto transactions.

  2. monitoring Jun 07, 2026, 11:44 AM UTC

    A fix has been implemented and we are monitoring the results. Data from one of our partners is pending in order to process delayed transactions.

  3. resolved Jun 07, 2026, 12:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 21, 2026 Performance degraded: In-app Card screen 38m

Started May 21, 2026, 03:36 PM UTC· resolved May 21, 2026, 04:15 PM UTC

  1. investigating May 21, 2026, 03:36 PM UTC

    We are currently investigating this issue.

  2. identified May 21, 2026, 03:40 PM UTC

    Customers can still use their card in their digital wallets. The Card screen in the Shakepay app is intermittently not fully loading.

  3. monitoring May 21, 2026, 04:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 21, 2026, 04:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 17, 2026 Bill Payments outage 6h 31m Bill Payment

Started May 17, 2026, 03:30 PM UTC· resolved May 17, 2026, 10:02 PM UTC

  1. investigating May 17, 2026, 03:30 PM UTC

    Shakepay is currently experiencing an outage affecting Bill Payment. Users may experience significant delays or be unable to send bill payments at this time. Our team is actively working to restore service as quickly as possible.

  2. monitoring May 17, 2026, 05:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 17, 2026, 10:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 5, 2026 E-transfers cashout delayed 7h 57m Interac e-Transfer cashouts

Started Apr 05, 2026, 04:16 PM UTC· resolved Apr 06, 2026, 12:14 AM UTC

  1. investigating Apr 05, 2026, 04:16 PM UTC

    Shakepay is experiencing degraded Interac e-Transfer performance, which may result in delays for some users. Our team is actively investigating and working toward a resolution.

  2. investigating Apr 05, 2026, 04:18 PM UTC

    We are continuing to investigate this issue.

  3. identified Apr 05, 2026, 04:27 PM UTC

    The issue has been identified and a fix is being implemented - Only transfers to third-party recipients are currently affected.

  4. identified Apr 05, 2026, 07:25 PM UTC

    Sending e-Transfers to third-party contact is still temporarily unavailable. Thank you for your patience while our service provider is working on a fix.

  5. identified Apr 05, 2026, 10:05 PM UTC

    Our service provider is still working on implementing a fix - Thank you for your patience

  6. monitoring Apr 05, 2026, 11:45 PM UTC

    A fix has been implemented - We're currently reprocessing the backlog of e-Transfers.

  7. resolved Apr 06, 2026, 12:14 AM UTC

    This incident has been resolved.

Read the full incident report →

Major March 13, 2026 Crypto Buy/Sell, Card, e-Transfer funding/withdrawal, Notifications, Emails 58m Interac e-Transfer funding, Interac e-Transfer cashouts, Bitcoin funding, Bitcoin cashouts and 10 more

Started Mar 13, 2026, 02:44 PM UTC· resolved Mar 13, 2026, 03:42 PM UTC

  1. investigating Mar 13, 2026, 02:44 PM UTC

    We are currently investigating this issue.

  2. investigating Mar 13, 2026, 02:45 PM UTC

    We are continuing to investigate this issue.

  3. identified Mar 13, 2026, 02:53 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Mar 13, 2026, 02:54 PM UTC

    We have identified a query causing a large negative impact on platform responsiveness

  5. monitoring Mar 13, 2026, 03:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Mar 13, 2026, 03:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 23, 2026 Delayed ETH & USDC transactions 21m Ethereum cashouts

Started Feb 23, 2026, 08:35 PM UTC· resolved Feb 23, 2026, 08:56 PM UTC

  1. investigating Feb 23, 2026, 08:35 PM UTC

    We are currently investigating this issue.

  2. monitoring Feb 23, 2026, 08:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 23, 2026, 08:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 22, 2026 E-transfers 6h 22m Interac e-Transfer funding, Interac e-Transfer cashouts

Started Feb 22, 2026, 03:44 PM UTC· resolved Feb 22, 2026, 10:07 PM UTC

  1. investigating Feb 22, 2026, 03:44 PM UTC

    Shakepay is experiencing degraded Interac e-Transfer performance, which may result in delays for some users. Our team is actively investigating and working toward a resolution.

  2. identified Feb 22, 2026, 07:33 PM UTC

    The issue has been identified and most transactions have been fulfilled successfully since. Our banking partner is working on resolving this issue as soon as possible. Thank you for your patience.

  3. identified Feb 22, 2026, 07:39 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Feb 22, 2026, 10:07 PM UTC

    We are continuing to work on a fix for this issue.

  5. resolved Feb 22, 2026, 10:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 12, 2026 Delayed ETH/USDC cashins & cashouts 15m Ethereum funding, Ethereum cashouts

Started Feb 12, 2026, 06:18 PM UTC· resolved Feb 12, 2026, 06:33 PM UTC

  1. investigating Feb 12, 2026, 06:18 PM UTC

    We are seeing longer than usual delays for certain ETH/USDC cashins and cashouts, and are investigating the issue. Pending transactions will be processed once the incident was resolved.

  2. resolved Feb 12, 2026, 06:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 5, 2026 Slow API 13m Website, Buy and sell, Mobile apps, Authentication

Started Feb 05, 2026, 05:10 PM UTC· resolved Feb 05, 2026, 05:24 PM UTC

  1. investigating Feb 05, 2026, 05:10 PM UTC

    We are currently investigating this issue.

  2. investigating Feb 05, 2026, 05:10 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Feb 05, 2026, 05:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 05, 2026, 05:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 31, 2026 SMS Delivery Issues Affecting Sign-In and Sign-Up 3h 9m Authentication

Started Jan 31, 2026, 08:41 PM UTC· resolved Jan 31, 2026, 11:51 PM UTC

  1. identified Jan 31, 2026, 08:41 PM UTC

    We are currently experiencing issues with SMS delivery through our short code provider. This is affecting both mobile app and web sign-in/sign-up flows, as verification codes may be delayed or not delivered. If you’re unable to receive the verification code via SMS, please use the “Call Me” option to receive your code through an automated voice call.

  2. monitoring Jan 31, 2026, 09:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 31, 2026, 11:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 22, 2026 [Shakepay Card] Transactions currently unavailable 2h 25m

Started Jan 22, 2026, 06:15 PM UTC· resolved Jan 22, 2026, 08:40 PM UTC

  1. investigating Jan 22, 2026, 06:15 PM UTC

    We're aware of an ongoing issue affecting card services. Some customers may see card transactions incorrectly declined and may also be temporarily unable to view their card details in the app. We are actively assessing the scope of the issue, determining the root cause, and working toward resolution. Your funds are safe, and no action is needed on your end at this time. We recommend trying again a bit later once services are restored. We're sorry for the inconvenience and appreciate your patience.

  2. identified Jan 22, 2026, 06:20 PM UTC

    The root cause was traced to a third-party service, and remediation is currently in progress.

  3. monitoring Jan 22, 2026, 07:35 PM UTC

    A fix has been implemented and we're monitoring the results.

  4. resolved Jan 22, 2026, 08:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 20, 2026 Ethereum/USDC cashouts delayed 31m Ethereum cashouts

Started Jan 20, 2026, 05:04 PM UTC· resolved Jan 20, 2026, 05:36 PM UTC

  1. investigating Jan 20, 2026, 05:04 PM UTC

    We are currently investigating this issue.

  2. identified Jan 20, 2026, 05:19 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 20, 2026, 05:21 PM UTC

    A fix has been implemented and we're processing the backlog of cashouts. Thank you for your patience.

  4. resolved Jan 20, 2026, 05:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 18, 2026 E-Transfers and Money Requests Delayed 7m Interac e-Transfer funding, Interac e-Transfer cashouts

Started Jan 18, 2026, 06:27 AM UTC· resolved Jan 18, 2026, 06:35 AM UTC

  1. investigating Jan 18, 2026, 06:27 AM UTC

    We are currently investigating this issue.

  2. identified Jan 18, 2026, 06:28 AM UTC

    Our banking partner started their maintenance a few minutes earlier than expected.

  3. resolved Jan 18, 2026, 06:35 AM UTC

    Our banking partner started their maintenance. Closing this event in favour of the scheduled and active E-Transfer Maintenance event.

Read the full incident report →

Notice January 9, 2026 Support Chat unavailable 54m

Started Jan 09, 2026, 08:01 PM UTC· resolved Jan 09, 2026, 08:55 PM UTC

  1. investigating Jan 09, 2026, 08:01 PM UTC

    We are currently investigating this issue.

  2. identified Jan 09, 2026, 08:03 PM UTC

    We have identified an issue with a 3rd party that hosts our Support chat and Support portal. Customers will experience delayed responses.

  3. resolved Jan 09, 2026, 08:55 PM UTC

    This incident has been resolved.

Read the full incident report →