Shakepay incident

SMS Delivery Issues Affecting Sign-In and Sign-Up

Notice Resolved View vendor source →

Shakepay experienced a notice incident on January 31, 2026 affecting Authentication, lasting 3h 9m. The incident has been resolved; the full update timeline is below.

Started
Jan 31, 2026, 08:41 PM UTC
Resolved
Jan 31, 2026, 11:51 PM UTC
Duration
3h 9m
Detected by Pingoru
Jan 31, 2026, 08:41 PM UTC

Affected components

Authentication

Update timeline

  1. identified Jan 31, 2026, 08:41 PM UTC

    We are currently experiencing issues with SMS delivery through our short code provider. This is affecting both mobile app and web sign-in/sign-up flows, as verification codes may be delayed or not delivered. If you’re unable to receive the verification code via SMS, please use the “Call Me” option to receive your code through an automated voice call.

  2. monitoring Jan 31, 2026, 09:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 31, 2026, 11:51 PM UTC

    This incident has been resolved.