Shakepay Outage History

Shakepay is up right now

Pingoru has recorded 54 incidents for Shakepay: 43 in the last 12 months and 10 in the last 90 days.

Source: status.shakepay.com

54incidents recorded
43last 12 months
10last 90 days
2 hourstypical duration
Incidents per month
048AprMayJunJulAugSepOct7
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct6%
Pingoru began tracking Shakepay in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202618 of 720 (1%)
May 2026412 of 744 (2%)
June 202611 of 720 (0%)
July 202633 of 744 (0%)
August 202600 of 744 (0%)
September 202634 of 720 (0%)
October 2026736 of 585 (6%)

Incidents, newest first

Notice January 9, 2026 Support Chat unavailable 54m

Started Jan 09, 2026, 08:01 PM UTC· resolved Jan 09, 2026, 08:55 PM UTC

  1. investigating Jan 09, 2026, 08:01 PM UTC

    We are currently investigating this issue.

  2. identified Jan 09, 2026, 08:03 PM UTC

    We have identified an issue with a 3rd party that hosts our Support chat and Support portal. Customers will experience delayed responses.

  3. resolved Jan 09, 2026, 08:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 11, 2025 Background jobs stuck 26m

Started Dec 11, 2025, 11:39 AM UTC· resolved Dec 11, 2025, 12:06 PM UTC

  1. investigating Dec 11, 2025, 11:39 AM UTC

    Notifications, emails, card cashbacks, bill payments, face auth, 3rd Party eTransfer Contact updates delayed.

  2. monitoring Dec 11, 2025, 11:41 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 11, 2025, 12:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 23, 2025 Delayed outgoing e-Transfers 3h 8m Interac e-Transfer funding, Interac e-Transfer cashouts

Started Nov 23, 2025, 05:25 PM UTC· resolved Nov 23, 2025, 08:34 PM UTC

  1. investigating Nov 23, 2025, 05:25 PM UTC

    We are currently investigating the issue. Pending e-Transfers will get processed as soon as possible.

  2. investigating Nov 23, 2025, 05:26 PM UTC

    We are continuing to investigate this issue.

  3. investigating Nov 23, 2025, 05:51 PM UTC

    We are continuing to investigate this issue.

  4. resolved Nov 23, 2025, 08:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 13, 2025 Email Deliverability Issue 1h 54m

Started Nov 13, 2025, 10:15 PM UTC· resolved Nov 14, 2025, 12:09 AM UTC

  1. investigating Nov 13, 2025, 10:15 PM UTC

    An issue affecting a third-party provider is impacting a subset of users in regards to email communication.

  2. monitoring Nov 13, 2025, 11:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 14, 2025, 12:09 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 13, 2025 E-Transfer Cashin delayed 1h 54m Interac e-Transfer funding

Started Nov 13, 2025, 10:14 PM UTC· resolved Nov 14, 2025, 12:09 AM UTC

  1. investigating Nov 13, 2025, 10:14 PM UTC

    We are currently investigating the issue - Pending e-Transfers will get processed as soon as possible.

  2. monitoring Nov 13, 2025, 11:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Nov 13, 2025, 11:49 PM UTC

    If your e-Transfer is stuck please try send a reminder on the e-Transfer (from your institution) or https://help.shakepay.com/en/articles/7959242-my-e-transfer-is-pending-with-a-412-error-code

  4. resolved Nov 14, 2025, 12:09 AM UTC

    This incident has been resolved. If your e-Transfer is stuck please try send a reminder on the e-Transfer (from your institution) or https://help.shakepay.com/en/articles/7959242-my-e-transfer-is-pending-with-a-412-error-code

Read the full incident report →

Minor November 13, 2025 Delayed Incoming E-Transfers 46m Interac e-Transfer funding

Started Nov 13, 2025, 07:40 PM UTC· resolved Nov 13, 2025, 08:27 PM UTC

  1. investigating Nov 13, 2025, 07:40 PM UTC

    We are currently investigating the issue - Pending e-Transfers will get processed as soon as possible.

  2. resolved Nov 13, 2025, 08:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 11, 2025 Degraded Performance with Interac Money Requests and Ethereum Funding 1h 47m Interac e-Transfer funding, Ethereum funding

Started Nov 11, 2025, 10:44 PM UTC· resolved Nov 12, 2025, 12:31 AM UTC

  1. investigating Nov 11, 2025, 10:44 PM UTC

    We’re currently experiencing delays with Interac e-Transfer money requests and USDC to USD conversions. The issue has been identified, and a fix is being rolled out. Thank you for your patience while we work to resolve this.

  2. investigating Nov 11, 2025, 11:37 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Nov 12, 2025, 12:16 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 12, 2025, 12:31 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 11, 2025 Web app, API performance degraded 38m Website, Mobile apps

Started Nov 11, 2025, 09:34 PM UTC· resolved Nov 11, 2025, 10:12 PM UTC

  1. investigating Nov 11, 2025, 09:34 PM UTC

    We are currently investigating this issue.

  2. identified Nov 11, 2025, 09:42 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 11, 2025, 09:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 11, 2025, 10:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 10, 2025 Our mobile and web are slow to respond 45m Website, Buy and sell, Mobile apps

Started Nov 10, 2025, 08:50 AM UTC· resolved Nov 10, 2025, 09:36 AM UTC

  1. investigating Nov 10, 2025, 08:50 AM UTC

    We are currently investigating this issue.

  2. monitoring Nov 10, 2025, 09:21 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 10, 2025, 09:36 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 3, 2025 USDC Cashout Delayed 33m Ethereum cashouts

Started Nov 03, 2025, 11:39 PM UTC· resolved Nov 04, 2025, 12:12 AM UTC

  1. identified Nov 03, 2025, 11:39 PM UTC

    We've identified an issue preventing USDC cashout from the app. We're working on a fix - Estimated time of resolution is 7:15 PM ET. Thank you for your patience

  2. monitoring Nov 04, 2025, 12:10 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 04, 2025, 12:12 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 31, 2025 Bitcoin and Ethereum Cashouts Delayed 41m Bitcoin cashouts, Ethereum cashouts

Started Oct 31, 2025, 02:42 PM UTC· resolved Oct 31, 2025, 03:24 PM UTC

  1. investigating Oct 31, 2025, 02:42 PM UTC

    We are currently investigating this issue.

  2. investigating Oct 31, 2025, 02:45 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 31, 2025, 03:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 31, 2025, 03:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 15, 2025 ETH Cashins Delayed 1h 49m Ethereum funding

Started Oct 15, 2025, 04:42 PM UTC· resolved Oct 15, 2025, 06:32 PM UTC

  1. identified Oct 15, 2025, 04:42 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Oct 15, 2025, 06:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 10, 2025 ETH Cash-out delayed 2h 1m Ethereum cashouts

Started Oct 10, 2025, 10:02 PM UTC· resolved Oct 11, 2025, 12:03 AM UTC

  1. investigating Oct 10, 2025, 10:02 PM UTC

    We are currently investigating this issue.

  2. investigating Oct 11, 2025, 12:02 AM UTC

    We are continuing to investigate this issue.

  3. resolved Oct 11, 2025, 12:03 AM UTC

    This incident has been resolved.

Read the full incident report →

Major October 8, 2025 Issue with background or scheduled jobs, notifications 53m Interac e-Transfer funding, Interac e-Transfer cashouts, Bitcoin funding, Bitcoin cashouts and 6 more

Started Oct 08, 2025, 10:12 PM UTC· resolved Oct 08, 2025, 11:06 PM UTC

  1. investigating Oct 08, 2025, 10:12 PM UTC

    We are currently investigating this issue.

  2. identified Oct 08, 2025, 10:37 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 08, 2025, 10:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 08, 2025, 11:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 10, 2025 Delayed ETH & USDC cashouts 28m Ethereum funding, Ethereum cashouts

Started Sep 10, 2025, 02:10 PM UTC· resolved Sep 10, 2025, 02:39 PM UTC

  1. investigating Sep 10, 2025, 02:10 PM UTC

    We are seeing longer than usual delays for ETH & USDC cashouts and cashins, and are investigating the issue. Pending transactions will be processed once the incident was resolved.

  2. resolved Sep 10, 2025, 02:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 14, 2025 Shaking Sats - Performance Degraded 32m Mobile apps

Started Aug 14, 2025, 05:23 AM UTC· resolved Aug 14, 2025, 05:56 AM UTC

  1. investigating Aug 14, 2025, 05:23 AM UTC

    We are currently investigating this issue.

  2. identified Aug 14, 2025, 05:34 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Aug 14, 2025, 05:56 AM UTC

    This incident has been resolved.

Read the full incident report →

Major July 15, 2025 Degraded Performance - Interac e-Transfer deposits and withdrawals 47m Interac e-Transfer funding, Interac e-Transfer cashouts

Started Jul 15, 2025, 06:07 PM UTC· resolved Jul 15, 2025, 06:55 PM UTC

  1. identified Jul 15, 2025, 06:07 PM UTC

    Our service provider is experiencing an unplanned service interruption that is causing degraded performance to our Interac e-Transfer services. We are working with them to resolve the situation and will provide an update when resolved. We apologize for this inconvenience.

  2. identified Jul 15, 2025, 06:54 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Jul 15, 2025, 06:55 PM UTC

    The incident has been resolved.

Read the full incident report →

Minor July 12, 2025 Bitcoin transactions delayed 28m Bitcoin funding, Bitcoin cashouts

Started Jul 12, 2025, 09:22 PM UTC· resolved Jul 12, 2025, 09:50 PM UTC

  1. identified Jul 12, 2025, 09:22 PM UTC

    An issue with a third party provider is currently delaying the processing of Bitcoin cashins and cashouts - Thank you for your patience while we address the situation.

  2. monitoring Jul 12, 2025, 09:29 PM UTC

    A fix has been implemented and we're processing the backlog of transactions. Thank you for your patience

  3. resolved Jul 12, 2025, 09:50 PM UTC

    This incident has been resolved and all transaction we're broadcasted.

Read the full incident report →

Minor July 10, 2025 Degraded Performance - E-Transfer Money Requests 1h 12m Interac e-Transfer funding

Started Jul 10, 2025, 05:09 PM UTC· resolved Jul 10, 2025, 06:22 PM UTC

  1. identified Jul 10, 2025, 05:09 PM UTC

    Interac Money requests are taking longer than expected to be credited - The issue has been identified and a fix is being released. Thank you for your patience while we address this issue.

  2. resolved Jul 10, 2025, 06:22 PM UTC

    This incident has been resolved.

Read the full incident report →