Shakepay had 42 outages in the last 2 years totaling 82h 52m of downtime — averaging 1.7 incidents per month.
There were 42 Shakepay outages since April 1, 2025 totaling 82h 52m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating this issue.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are seeing longer than usual delays for ETH & USDC cashouts and cashins, and are investigating the issue. Pending transactions will be processed once the incident was resolved.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
Our service provider is experiencing an unplanned service interruption that is causing degraded performance to our Interac e-Transfer services. We are working with them to resolve the situation and will provide an update when resolved. We apologize for this inconvenience.
We are continuing to work on a fix for this issue.
The incident has been resolved.
An issue with a third party provider is currently delaying the processing of Bitcoin cashins and cashouts - Thank you for your patience while we address the situation.
A fix has been implemented and we're processing the backlog of transactions. Thank you for your patience
This incident has been resolved and all transaction we're broadcasted.
Interac Money requests are taking longer than expected to be credited - The issue has been identified and a fix is being released. Thank you for your patience while we address this issue.
This incident has been resolved.
We are currently investigating an issue affecting the signup process on Shakepay. Some users are reporting that valid email addresses are being rejected during signup. Thank you for your patience
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
An issue with a third party provider is currently preventing us from processing new Bitcoin cashouts. Thank you for your patience.
We are continuing to work on a fix for this issue.
A fix has been implemented and we're currently broadcasting the backlog of transactions. Thank you for your patience.
This incident has been resolved.
We're currently experiencing an issue that prevents some Android users from accessing the support chat via our mobile app. Our team is actively working on an app update to resolve this. In the meantime, please log in via our website to reach our customer support team. Thank you for your understanding and patience.
A fix has been implemented - Please make sure to update to the latest version of the Shakepay App (3.17.0)
The release of the most recent Android version (3.17.0) is taking longer than expected. In the meantime, please log in via our website to reach our customer support team if you encounter any issue via the mobile application. Thank you for your patience
The Shakepay App version 3.17.0 is now available on all devices. Please make sure to update in order to guarantee access to our customer support services.
This incident has been resolved.
Our banking partners are currently experiencing a service outage - They're working on a fix. Pending transactions will be processed as soon as they're back online. Sorry for the inconvenience.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently investigating this issue.
An issue with a banking partner is currently preventing us from processing any e-Transfer withdrawals destined to third party recipients. In the meantime, in order to avoid any additional delays, please make sure to send your e-Transfers to your main email address. Thank you for your understanding
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
A fix has been implemented and transactions are being processed. In rare cases, your transaction attempt(s) might've been canceled. Please try again, as the service is now fully operational.
This incident has been resolved.
We are seeing longer than usual delays for BTC cashins, and are investigating the issue. Pending transactions will be processed once the incident was resolved.
This incident has been resolved.