Shakepay Outage History

Shakepay is up right now

Shakepay had 42 outages in the last 2 years totaling 82h 52m of downtime — averaging 1.7 incidents per month.

There were 42 Shakepay outages since April 1, 2025 totaling 82h 52m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.shakepay.com

Minor October 31, 2025

Bitcoin and Ethereum Cashouts Delayed

Detected by Pingoru
Oct 31, 2025, 02:42 PM UTC
Resolved
Oct 31, 2025, 03:24 PM UTC
Duration
41m
Affected: Bitcoin cashoutsEthereum cashouts
Timeline · 4 updates
  1. investigating Oct 31, 2025, 02:42 PM UTC

    We are currently investigating this issue.

  2. investigating Oct 31, 2025, 02:45 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 31, 2025, 03:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 31, 2025, 03:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 15, 2025

ETH Cashins Delayed

Detected by Pingoru
Oct 15, 2025, 04:42 PM UTC
Resolved
Oct 15, 2025, 06:32 PM UTC
Duration
1h 49m
Affected: Ethereum funding
Timeline · 2 updates
  1. identified Oct 15, 2025, 04:42 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Oct 15, 2025, 06:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 10, 2025

ETH Cash-out delayed

Detected by Pingoru
Oct 10, 2025, 10:02 PM UTC
Resolved
Oct 11, 2025, 12:03 AM UTC
Duration
2h 1m
Affected: Ethereum cashouts
Timeline · 3 updates
  1. investigating Oct 10, 2025, 10:02 PM UTC

    We are currently investigating this issue.

  2. investigating Oct 11, 2025, 12:02 AM UTC

    We are continuing to investigate this issue.

  3. resolved Oct 11, 2025, 12:03 AM UTC

    This incident has been resolved.

Read the full incident report →

Major October 8, 2025

Issue with background or scheduled jobs, notifications

Detected by Pingoru
Oct 08, 2025, 10:12 PM UTC
Resolved
Oct 08, 2025, 11:06 PM UTC
Duration
53m
Affected: Interac e-Transfer fundingInterac e-Transfer cashoutsBitcoin fundingBitcoin cashoutsBuy and sellMobile appsEthereum fundingEthereum cashoutsWire transfer cashoutsWire transfer funding
Timeline · 4 updates
  1. investigating Oct 08, 2025, 10:12 PM UTC

    We are currently investigating this issue.

  2. identified Oct 08, 2025, 10:37 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 08, 2025, 10:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 08, 2025, 11:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 10, 2025

Delayed ETH & USDC cashouts

Detected by Pingoru
Sep 10, 2025, 02:10 PM UTC
Resolved
Sep 10, 2025, 02:39 PM UTC
Duration
28m
Affected: Ethereum fundingEthereum cashouts
Timeline · 2 updates
  1. investigating Sep 10, 2025, 02:10 PM UTC

    We are seeing longer than usual delays for ETH & USDC cashouts and cashins, and are investigating the issue. Pending transactions will be processed once the incident was resolved.

  2. resolved Sep 10, 2025, 02:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 14, 2025

Shaking Sats - Performance Degraded

Detected by Pingoru
Aug 14, 2025, 05:23 AM UTC
Resolved
Aug 14, 2025, 05:56 AM UTC
Duration
32m
Affected: Mobile apps
Timeline · 3 updates
  1. investigating Aug 14, 2025, 05:23 AM UTC

    We are currently investigating this issue.

  2. identified Aug 14, 2025, 05:34 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Aug 14, 2025, 05:56 AM UTC

    This incident has been resolved.

Read the full incident report →

Major July 15, 2025

Degraded Performance - Interac e-Transfer deposits and withdrawals

Detected by Pingoru
Jul 15, 2025, 06:07 PM UTC
Resolved
Jul 15, 2025, 06:55 PM UTC
Duration
47m
Affected: Interac e-Transfer fundingInterac e-Transfer cashouts
Timeline · 3 updates
  1. identified Jul 15, 2025, 06:07 PM UTC

    Our service provider is experiencing an unplanned service interruption that is causing degraded performance to our Interac e-Transfer services. We are working with them to resolve the situation and will provide an update when resolved. We apologize for this inconvenience.

  2. identified Jul 15, 2025, 06:54 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Jul 15, 2025, 06:55 PM UTC

    The incident has been resolved.

Read the full incident report →

Minor July 12, 2025

Bitcoin transactions delayed

Detected by Pingoru
Jul 12, 2025, 09:22 PM UTC
Resolved
Jul 12, 2025, 09:50 PM UTC
Duration
28m
Affected: Bitcoin fundingBitcoin cashouts
Timeline · 3 updates
  1. identified Jul 12, 2025, 09:22 PM UTC

    An issue with a third party provider is currently delaying the processing of Bitcoin cashins and cashouts - Thank you for your patience while we address the situation.

  2. monitoring Jul 12, 2025, 09:29 PM UTC

    A fix has been implemented and we're processing the backlog of transactions. Thank you for your patience

  3. resolved Jul 12, 2025, 09:50 PM UTC

    This incident has been resolved and all transaction we're broadcasted.

Read the full incident report →

Minor July 10, 2025

Degraded Performance - E-Transfer Money Requests

Detected by Pingoru
Jul 10, 2025, 05:09 PM UTC
Resolved
Jul 10, 2025, 06:22 PM UTC
Duration
1h 12m
Affected: Interac e-Transfer funding
Timeline · 2 updates
  1. identified Jul 10, 2025, 05:09 PM UTC

    Interac Money requests are taking longer than expected to be credited - The issue has been identified and a fix is being released. Thank you for your patience while we address this issue.

  2. resolved Jul 10, 2025, 06:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 30, 2025

Ongoing Issue with Email Validations

Detected by Pingoru
May 30, 2025, 04:38 PM UTC
Resolved
May 30, 2025, 06:17 PM UTC
Duration
1h 38m
Affected: WebsiteMobile apps
Timeline · 4 updates
  1. investigating May 30, 2025, 04:38 PM UTC

    We are currently investigating an issue affecting the signup process on Shakepay. Some users are reporting that valid email addresses are being rejected during signup. Thank you for your patience

  2. identified May 30, 2025, 04:44 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 30, 2025, 05:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 30, 2025, 06:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 15, 2025

Bitcoin Cashouts Delayed

Detected by Pingoru
May 15, 2025, 06:56 PM UTC
Resolved
May 16, 2025, 01:05 AM UTC
Duration
6h 8m
Affected: Bitcoin cashouts
Timeline · 4 updates
  1. identified May 15, 2025, 06:56 PM UTC

    An issue with a third party provider is currently preventing us from processing new Bitcoin cashouts. Thank you for your patience.

  2. identified May 15, 2025, 07:35 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring May 15, 2025, 09:53 PM UTC

    A fix has been implemented and we're currently broadcasting the backlog of transactions. Thank you for your patience.

  4. resolved May 16, 2025, 01:05 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 8, 2025

Issue with Support Chat on Android Devices

Detected by Pingoru
May 08, 2025, 09:02 PM UTC
Resolved
May 10, 2025, 07:59 PM UTC
Duration
1d 22h
Affected: Mobile apps
Timeline · 5 updates
  1. identified May 08, 2025, 09:02 PM UTC

    We're currently experiencing an issue that prevents some Android users from accessing the support chat via our mobile app. Our team is actively working on an app update to resolve this. In the meantime, please log in via our website to reach our customer support team. Thank you for your understanding and patience.

  2. monitoring May 09, 2025, 03:51 PM UTC

    A fix has been implemented - Please make sure to update to the latest version of the Shakepay App (3.17.0)

  3. monitoring May 09, 2025, 09:07 PM UTC

    The release of the most recent Android version (3.17.0) is taking longer than expected. In the meantime, please log in via our website to reach our customer support team if you encounter any issue via the mobile application. Thank you for your patience

  4. monitoring May 10, 2025, 06:01 PM UTC

    The Shakepay App version 3.17.0 is now available on all devices. Please make sure to update in order to guarantee access to our customer support services.

  5. resolved May 10, 2025, 07:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical May 2, 2025

E-Transfers Delayed

Detected by Pingoru
May 02, 2025, 11:07 PM UTC
Resolved
May 03, 2025, 12:29 AM UTC
Duration
1h 21m
Affected: Interac e-Transfer fundingInterac e-Transfer cashouts
Timeline · 4 updates
  1. identified May 02, 2025, 11:07 PM UTC

    Our banking partners are currently experiencing a service outage - They're working on a fix. Pending transactions will be processed as soon as they're back online. Sorry for the inconvenience.

  2. monitoring May 03, 2025, 12:18 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring May 03, 2025, 12:22 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved May 03, 2025, 12:29 AM UTC

    This incident has been resolved.

Read the full incident report →

Major May 1, 2025

3rd party e-Transfer cash-out delayed

Detected by Pingoru
May 01, 2025, 09:57 PM UTC
Resolved
May 01, 2025, 11:25 PM UTC
Duration
1h 28m
Affected: Interac e-Transfer cashouts
Timeline · 6 updates
  1. investigating May 01, 2025, 09:57 PM UTC

    We are currently investigating this issue.

  2. identified May 01, 2025, 09:57 PM UTC

    An issue with a banking partner is currently preventing us from processing any e-Transfer withdrawals destined to third party recipients. In the meantime, in order to avoid any additional delays, please make sure to send your e-Transfers to your main email address. Thank you for your understanding

  3. monitoring May 01, 2025, 10:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. identified May 01, 2025, 10:43 PM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring May 01, 2025, 11:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved May 01, 2025, 11:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 25, 2025

ETH Cashouts Delayed

Detected by Pingoru
Apr 25, 2025, 03:59 PM UTC
Resolved
Apr 25, 2025, 05:28 PM UTC
Duration
1h 29m
Affected: Ethereum cashouts
Timeline · 4 updates
  1. identified Apr 25, 2025, 03:59 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Apr 25, 2025, 04:52 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Apr 25, 2025, 05:14 PM UTC

    A fix has been implemented and transactions are being processed. In rare cases, your transaction attempt(s) might've been canceled. Please try again, as the service is now fully operational.

  4. resolved Apr 25, 2025, 05:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 23, 2025

Delayed BTC cashins

Detected by Pingoru
Apr 23, 2025, 07:05 PM UTC
Resolved
Apr 23, 2025, 10:52 PM UTC
Duration
3h 47m
Affected: Bitcoin funding
Timeline · 2 updates
  1. investigating Apr 23, 2025, 07:05 PM UTC

    We are seeing longer than usual delays for BTC cashins, and are investigating the issue. Pending transactions will be processed once the incident was resolved.

  2. resolved Apr 23, 2025, 10:52 PM UTC

    This incident has been resolved.

Read the full incident report →