Shakepay experienced a notice incident on October 2, 2026 affecting Interac e-Transfer cashouts, lasting 58m. The incident has been resolved; the full update timeline is below.
Affected components
Interac e-Transfer cashouts
Update timeline
- investigating Oct 02, 2026, 03:05 AM UTC
An issue with a banking partner is currently preventing us from processing any e-Transfer withdrawals destined to third party recipients. In the meantime, in order to avoid any additional delays, please make sure to send your e-Transfers to your main email address. Thank you for your understanding
- identified Oct 02, 2026, 04:01 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 02, 2026, 04:02 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 02, 2026, 04:04 AM UTC
This incident has been resolved.