Shakepay incident

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Notice Resolved View vendor source →

Shakepay experienced a notice incident on January 9, 2026, lasting 54m. The incident has been resolved; the full update timeline is below.

Started
Jan 09, 2026, 08:01 PM UTC
Resolved
Jan 09, 2026, 08:55 PM UTC
Duration
54m
Detected by Pingoru
Jan 09, 2026, 08:01 PM UTC

Update timeline

  1. investigating Jan 09, 2026, 08:01 PM UTC

    We are currently investigating this issue.

  2. identified Jan 09, 2026, 08:03 PM UTC

    We have identified an issue with a 3rd party that hosts our Support chat and Support portal. Customers will experience delayed responses.

  3. resolved Jan 09, 2026, 08:55 PM UTC

    This incident has been resolved.