Shakepay incident

[Shakepay Card] Transactions currently unavailable

Major Resolved View vendor source →

Shakepay experienced a major incident on January 22, 2026, lasting 2h 25m. The incident has been resolved; the full update timeline is below.

Started
Jan 22, 2026, 06:15 PM UTC
Resolved
Jan 22, 2026, 08:40 PM UTC
Duration
2h 25m
Detected by Pingoru
Jan 22, 2026, 06:15 PM UTC

Update timeline

  1. investigating Jan 22, 2026, 06:15 PM UTC

    We're aware of an ongoing issue affecting card services. Some customers may see card transactions incorrectly declined and may also be temporarily unable to view their card details in the app. We are actively assessing the scope of the issue, determining the root cause, and working toward resolution. Your funds are safe, and no action is needed on your end at this time. We recommend trying again a bit later once services are restored. We're sorry for the inconvenience and appreciate your patience.

  2. identified Jan 22, 2026, 06:20 PM UTC

    The root cause was traced to a third-party service, and remediation is currently in progress.

  3. monitoring Jan 22, 2026, 07:35 PM UTC

    A fix has been implemented and we're monitoring the results.

  4. resolved Jan 22, 2026, 08:40 PM UTC

    This incident has been resolved.