Shakepay incident

Crypto Buy/Sell, Card, e-Transfer funding/withdrawal, Notifications, Emails

Major Resolved View vendor source →

Shakepay experienced a major incident on March 13, 2026 affecting Interac e-Transfer funding and Interac e-Transfer cashouts and 1 more component, lasting 58m. The incident has been resolved; the full update timeline is below.

Started
Mar 13, 2026, 02:44 PM UTC
Resolved
Mar 13, 2026, 03:42 PM UTC
Duration
58m
Detected by Pingoru
Mar 13, 2026, 02:44 PM UTC

Affected components

Interac e-Transfer fundingInterac e-Transfer cashoutsBitcoin fundingBitcoin cashoutsBuy and sellMobile appsEthereum fundingEthereum cashoutsAuthenticationLightning Funding

Update timeline

  1. investigating Mar 13, 2026, 02:44 PM UTC

    We are currently investigating this issue.

  2. investigating Mar 13, 2026, 02:45 PM UTC

    We are continuing to investigate this issue.

  3. identified Mar 13, 2026, 02:53 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Mar 13, 2026, 02:54 PM UTC

    We have identified a query causing a large negative impact on platform responsiveness

  5. monitoring Mar 13, 2026, 03:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Mar 13, 2026, 03:42 PM UTC

    This incident has been resolved.