Shakepay incident

Crypto Buy/Sell, Card, e-Transfer funding/withdrawal, Notifications, Emails

Major Resolved View vendor source →
Started
Mar 13, 2026, 02:44 PM UTC
Resolved
Mar 13, 2026, 03:42 PM UTC
Duration
58m
Detected by Pingoru
Mar 13, 2026, 02:44 PM UTC

Affected components

Interac e-Transfer fundingInterac e-Transfer cashoutsBitcoin fundingBitcoin cashoutsBuy and sellMobile appsEthereum fundingEthereum cashoutsAuthenticationLightning FundingLightning CashoutsWire transfer cashoutsWire transfer fundingBill Payment

Update timeline

  1. investigating Mar 13, 2026, 02:44 PM UTC

    We are currently investigating this issue.

  2. investigating Mar 13, 2026, 02:45 PM UTC

    We are continuing to investigate this issue.

  3. identified Mar 13, 2026, 02:53 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Mar 13, 2026, 02:54 PM UTC

    We have identified a query causing a large negative impact on platform responsiveness

  5. monitoring Mar 13, 2026, 03:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Mar 13, 2026, 03:42 PM UTC

    This incident has been resolved.

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