Shakepay incident

E-Transfers and Money Requests Delayed

Minor Resolved View vendor source →

Shakepay experienced a minor incident on January 18, 2026 affecting Interac e-Transfer funding and Interac e-Transfer cashouts, lasting 7m. The incident has been resolved; the full update timeline is below.

Started
Jan 18, 2026, 06:27 AM UTC
Resolved
Jan 18, 2026, 06:35 AM UTC
Duration
7m
Detected by Pingoru
Jan 18, 2026, 06:27 AM UTC

Affected components

Interac e-Transfer fundingInterac e-Transfer cashouts

Update timeline

  1. investigating Jan 18, 2026, 06:27 AM UTC

    We are currently investigating this issue.

  2. identified Jan 18, 2026, 06:28 AM UTC

    Our banking partner started their maintenance a few minutes earlier than expected.

  3. resolved Jan 18, 2026, 06:35 AM UTC

    Our banking partner started their maintenance. Closing this event in favour of the scheduled and active E-Transfer Maintenance event.