Shakepay incident

Problems with Interac e-Transfer Request Money

Major Resolved View vendor source →

Shakepay experienced a major incident on September 10, 2026 affecting Interac e-Transfer funding, lasting 2h 23m. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2026, 04:01 PM UTC
Resolved
Sep 10, 2026, 06:25 PM UTC
Duration
2h 23m
Detected by Pingoru
Sep 10, 2026, 04:01 PM UTC

Affected components

Interac e-Transfer funding

Update timeline

  1. investigating Sep 10, 2026, 04:01 PM UTC

    We are currently investigating this issue.

  2. identified Sep 10, 2026, 04:03 PM UTC

    We are experiencing performance issues on the request money feature and are working on a fix.

  3. monitoring Sep 10, 2026, 04:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 10, 2026, 06:25 PM UTC

    This incident has been resolved.