Shakepay incident

Ethereum/USDC cashouts delayed

Major Resolved View vendor source →

Shakepay experienced a major incident on January 20, 2026 affecting Ethereum cashouts, lasting 31m. The incident has been resolved; the full update timeline is below.

Started
Jan 20, 2026, 05:04 PM UTC
Resolved
Jan 20, 2026, 05:36 PM UTC
Duration
31m
Detected by Pingoru
Jan 20, 2026, 05:04 PM UTC

Affected components

Ethereum cashouts

Update timeline

  1. investigating Jan 20, 2026, 05:04 PM UTC

    We are currently investigating this issue.

  2. identified Jan 20, 2026, 05:19 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 20, 2026, 05:21 PM UTC

    A fix has been implemented and we're processing the backlog of cashouts. Thank you for your patience.

  4. resolved Jan 20, 2026, 05:36 PM UTC

    This incident has been resolved.