Shakepay experienced a major incident on January 20, 2026 affecting Ethereum cashouts, lasting 31m. The incident has been resolved; the full update timeline is below.
Affected components
Ethereum cashouts
Update timeline
- investigating Jan 20, 2026, 05:04 PM UTC
We are currently investigating this issue.
- identified Jan 20, 2026, 05:19 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 20, 2026, 05:21 PM UTC
A fix has been implemented and we're processing the backlog of cashouts. Thank you for your patience.
- resolved Jan 20, 2026, 05:36 PM UTC
This incident has been resolved.